Virtual agent card properties

Jason Alldridge · ‎07-16-2019

Ive set up a basic topic which captures some information from the user and then creates an incident record. The created incident is then shown to the user via the card node

However the link in the card does not take the user to the service portal but always to the browser:

/incident.do?sys_id=de24e763dbe23300ee141fc768961987

Is anybody able to let me know what needs to be done to redirect the user to the service portal if they click the link

Mark Roethof · ‎07-16-2019

Ah missed one word... The out-of-the-box scripted Card always goes to SP 🙂

Example of the out-of-the-box scripted Card:
- Topic: Check IT Ticket Status
- Script Output: Display Record Card

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

View solution in original post

Jesse_H · ‎01-24-2023

Check here: /now/conversation/settings/ci-list/sys_cs_portal_url_mapping/params/t/1673621004033/view/ci_admin_console

...to change url behavior