I think this has been asked before but I couldn't remember if it got answered specifically - Is there an OOB way to quickly create child or essentially duplicate tickets off of one ticket that may be about to be resolved? When processing new hires ...
Hi Everyone - Can anyone please tell me how can I disable a report. I mean - I want to make some reports "Deactivated" thus no one can see the reports. Thanks in advance!!
Hi, I'm looking on some basic "how to" to add a calculated field to a table. I know a bit of how to do this, but I did not find anything like this in the Wiki. I've got the Eureka version. I know that generally one creates a new field on the f...
Hi, Our loadbalancer (F5 Big) is doing health checks via a http session every 5 sec. This seems to lock the session into Catalina's session manangement (example below) for 120 minutes (glide.ui.session_timeout = 120) This causes the JVM to be fil...
I'm trying to supply referring url information to an SSO provider for a single sign on solution. The wiki (http://wiki.servicenow.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO) implies that a TARGET parameter will get appended t...
Here's a question. In a domain separated environment, we have the following domain structure: TOP - Us - Customers - Customer 1 - Customer 2 Us is well us the MSP company, Customers is the domain...
Out of the Box, ServiceNow automatically creates an e-mail notification device called "Primary email" from the sys_user.email field. Is there a way to do the same thing for cell phones? I have sys_user.mobile_phone automatically pulled in through...
Hi, As we were previously not ready to create a full onboarding process, we have been creating individual catalog items (eg. order hardware, request system access etc) and grouping them in categories under the Service Catalog . Now we are ready to p...
Hi All, I have written a business rule to set the auto assignment group for Catalog Item.But it is not workin.... Please help. My requirement is, there is a choice field "Choose Role" which has some 30 values in my Catalog item.If I select A or F ...
Hi, I would like to show the time zone in a report. Can this be easily done? The example I have is a report showing incidents, which includes the field for when the incident is opened. If the incident occurs 10 AM Eastern Standard Time and I am...
In my script, i'm query'ing the sys_user table with user_name and user_password. this is my query var user_id='username';var pass='password@123'; var target = new GlideRecord('sys_user'); target.addQuery('user_name', user_id); target.add...
In my application i have username and password field and a login button. In the OnClick event of button, im trying to authenticate the credentials from servicenow sys_user table, Is there any way to do that?
Hi Folks, We are trying to capture the time when a ticket is 'New' or 'Unassigned' with a group, until the assigned_to field is not empty. Played around with a few variations of some current metrics in place without much luck, any ideas? Thanks!
Is it possible to export the incidents from list view in XML format from the incident table and export all attachments with it?
I am sure this is an easy question for all you SN gurus out there...... Under what circumstances would an SLA get cancelled? We are starting to see instances of incidents with cancelled SLAs, both response and resolution. Sometimes it may be the re...
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