Walk up Experience - type field in interaction was selected as "walkup" which is not an available option in sys_choice list

[Arul5]

Hi All,

Advanced work assignment > Settings > Service Channel -> Walkup record
under condition I was trying to select "type is walkup" but all I could find is "Type is Walk-in". refer attachment

When I create interaction from Walk up portal the type of the interaction is selected as "walkup". refer attachment

Because of this above issue, the walkup technicians do not get the pop up box in the Workspace inbox where they can accept or reject the interaction record.

I have also gone through the widget server side script and script include, everywhere they are updating the interaction type as "walkup" instead of "Walk-in". 

Please help me in figuring out how to overcome this type value issue and get the pop up box for the technicians in Agent workspace inbox.


Thank you

[RaghavSh]

This is either an instance related issue because when I checked in OOB , the type in service channel is showing "walk-up" , with backend name walkup.

second possibility is that someone has changed the dictionary / choices of type field in  interaction table.

The choices which you are currently showing are from type field of incident table.

Solution: compare the type field on interaction table in your instance vs the type field on interaction table in PDI, you will definitely find some difference there. Probably it is referring to incident table choice list.

Please mark the answer correct/helpful if this helps.

[RaghavSh]

@arul , were you able to fix this?

[Mr_SURESH_Kumar]

Were you able to fix this issue?

I'm facing same issue.