walkup up: reason for visit

[chercm]

i created a widget page and make use of the following : 

i hard coded that when the user check in using scanning badge code or user id selection it will create an interaction using the code below . Some one made a change and now it is creating interaction using another reason detail called XTS and i saw it on the reason detail . how idea how to fix mine ?

function createInteraction(userSysId, locationId, identifier, checkInType) {
var facade = new sn_walkup.ExtPointUtil().loadExtension('InteractionFacade');
var reasonDetails = getReasonDetails('Something is not working');
if (!reasonDetails) {
reasonDetails = createReason('Something is not working');
}
if (reasonDetails) {
var reasonId = reasonDetails.sys_id;
var reasonDescription = reasonDetails.description;
var badgeId = checkInType === "badge";
var interactionSysId;

try {
interactionSysId = facade.createInteraction(
'' + userSysId,
locationId,
reasonId,
reasonDescription,
false,
'',
'',
false,
false,
badgeId
);

[sundaram080713]

Since you’re using a facade like this:

var facade = new sn_walkup.ExtPointUtil().loadExtension('InteractionFacade');

it’s a good idea to check the code inside the createInteraction method. Sometimes, these methods have extra logic that might override your inputs:

• Parameter Overwrites: Look for anything in that method that might be defaulting the reason to “XTS.”

• Extra Validations: See if there’s any validation or transformation that happens to the reason fields before the interaction record is finally created.

If your instance uses domain separation:

• Domain Mismatch: Your code might be looking in one domain, but the records (or even the widget) could be in another. A mismatch like this might cause your system to grab a default or fallback value—like “XTS”—because it can’t find your intended record.
  
  
  
  
  
  thank you !!
  please mark it helpfull if you find it usefull.

[chercm]

@sundaram080713  i do not see anything that will overwrite : https://developer.servicenow.com/blog.do?p=/post/walk-up-experience/