Change Management step by step configuration

[simmukumari]

I want to configure change management using modern change for normal change type:

• what and all i need to configure?
• what should be the process and how should i do it?

[swapnali ombale]

Hi @simmukumari 

Check this 

https://www.servicenow.com/community/developer-forum/modernize-change-management/td-p/3224504

Kindly mark my answer as helpful and accept solution if it helped you in anyway. 

[Robert H]

Hello @simmukumari ,

1. Activate Change Management - Change Models plugin 

2. If System Property "com.snc.change_management.change_model.hide" is set to true, set it to false.

That's all you need to get started.

You might also want to do some reading about Configuring Models, States, and State Transitions, in case the default configuration does not suit your needs.

Regards,

Robert

[Dr Atul G- LNG]

Hi @simmukumari 

Greetings!!

I have experience as a Change Manager and I’m happy to guide you through this process.

• There are two key aspects of change:

  • Legacy and Change Models

• To understand both, you can refer to my video on my channel or

• Check out the newly created workshop deck, which provides valuable insights into change.

ServiceNow offers out-of-the-box processes for normal changes, which you can review in PDI.

For processes, I recommend focusing on the newly created deck, as it provides the best guidance.