Want to build Copy Problem Functionality.

[arshadansar]

I want to build functionality "Copy Problem" Like Copy Incident in easy way. I did it in following way -

UI Action -

UI Action Script -

Script Include - 

This Functionality is working with this code. But in this UI action code i send all the details in the URL. And i don't want to send details in URL due to security reason. 
How can i achieve this in another way?

[Robert H]

Hello @arshadansar ,

You just need the following code in your UI Action.

var fieldsToCopy = [
	'short_description',
	'description',
	'cmdb_ci'
];

var grCopy = new GlideRecord('problem');
grCopy.initialize();
fieldsToCopy.forEach(field => {
	grCopy.setValue(field, current.getValue(field));
});
var copySysID = grCopy.insert();

action.setRedirectURL(grCopy);

And please disable the Client checkbox:

Regards,

Robert

[arshadansar]

In this solution you insert new problem record but i don't want to insert. Only show all the details in new record and agent can submit it manually after updating extra required details.

[arshadansar]

Hello @Robert H 

[arshadansar]

@Robert H 
I want similar to "Copy Incident" but less fields fill (short_description, description, company, configuration item, impact and urgency) in new problem record and not submitted automatically. Agent can able to submit manually after updating addition fields.
Thanks