Want to create metric definition to exclude non business hours

[ShubhamK2600572]

My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). 

Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like it will show 18 hours(9*2).

[Ankur Bawiskar]

@ShubhamK2600572 

check this

How to measure the different states exclude the Business off hours for an incident 

also check this blog

Schedule Aware Metrics - Includes a full solution 

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[Ankur Bawiskar]

@ShubhamK2600572 

Hope you are doing good.

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