Do we have Requirement gathering template for Walk up experience module
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10-30-2025 06:21 PM
I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?
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10-30-2025 09:03 PM
Hi @ArpitN247026017 ,
You may find below thread helpful:
If it is helpful, please hit the thumbs button please mark the answer as correct based on the impact!!
Kind Regards,
Shaik Mohammed Mustaq
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10-31-2025 09:40 PM
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11-01-2025 05:35 AM
For gathering requirements for the Walk-Up Experience module, you can use a simple requirement gathering template that includes sections like: Customer Information, Current Process Overview, Desired Outcomes, Key Features/Functions (e.g., self-service kiosks, check-in, notifications), User Roles, Integration Requirements, Reporting Needs, and Constraints/Assumptions. You can reference ServiceNow’s official Implementation Guides or Solution Design templates as a starting point, then customize it to share with the customer for capturing detailed inputs.
