Want to create report in which Prioroity upgrades, State changes visible
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yesterday
I need all the a report for incident data for Moderate and High Priority Incidents (Priroity levels - 1 2 and 3)
that are Resolved for some queues.
The data I am interested is the field changes e.g. Prioroity upgrades, State changes etc. the Incident[Incident] table only provides Comments and work notes.
we can't use sys_audit table and sys_history_line and sys_journal_field are not reportable in the report.
I have created Metric Definition(metric_definition) for state, assignment group, priority, assigned to. Now I want to create report. How can I proceed further and create report with the above details
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2 hours ago
What's not working? Because you already gave the answer: your metric instance table has the changes you are looking for, so that's where your data is. You need to report on those tables.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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