want to make some on hold choices visible for particular category

Rahul Raja Sami · ‎11-30-2023

Hi I have added new choices for On Hold Reason
1. awaiting delivery
2. awaiting payment

3. awaiting contractor
and I want them to be visible only when the category is facilities and should be hidden for other categories.

Thanks.

H S B · ‎11-30-2023

I was able to achieve this on my PDI for both scenarios.

1. Wrote down a onChange client script on Category field & put following code into it

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (newValue === '') {
        return;
    }
    if (isLoading && oldValue != 'inquiry') { ///update with backend value of Facilities choice here
        g_form.removeOption('hold_reason', '1'); //update with backend value of choices which you don't want to see on other categories
        g_form.removeOption('hold_reason', '5');
        return;
    }

    if (newValue === 'inquiry') { //update with backend value of Facilities choice here
        g_form.addOption('hold_reason', '1', 'Awaiting Caller'); //update the backend & front-end labels here which you only want to see in facilities category
        g_form.addOption('hold_reason', '5', 'Awaiting Change');
        return;
    }

    g_form.removeOption('hold_reason', '1');
    g_form.removeOption('hold_reason', '5');

}

2. Do make sure you update the backend values & front-end values of the choices.

3. In my scenario, I am hiding choices on all other categories apart from 'Inquiry' category. It should work.

Do mark this response as CORRECT / HELPFUL as it will help others & will motivate me as well to write more.

View solution in original post

Tai Vu · ‎11-30-2023

Hi @Rahul Raja Sami

It's clearValue, it's not used to remove options.

I was intended to set the On Hold Reason back to None when the Category is changes to empty. You can remove that line.

Cheers,

Tai Vu

Dr Atul G- LNG · ‎11-30-2023

Hi @Rahul Raja Sami

Follow the same way as followed in Incident

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Amit Gujarathi · ‎11-30-2023

HI @Rahul Raja Sami ,
I trust youa re doing great.
Please find the below reference script :

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue === '') {
        return;
    }

    var reasonField = g_form.getField('on_hold_reason'); // Replace with actual field name
    var facilitiesCategoryValue = 'facilities'; // Replace with the actual value for the facilities category

    // Check if the category is 'facilities'
    if (newValue == facilitiesCategoryValue) {
        // Show the options
        reasonField.enableOption('awaiting delivery');
        reasonField.enableOption('awaiting payment');
        reasonField.enableOption('awaiting contractor');
    } else {
        // Hide the options
        reasonField.disableOption('awaiting delivery');
        reasonField.disableOption('awaiting payment');
        reasonField.disableOption('awaiting contractor');
    }
}

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