Hi All,
Good day
I have created a new catalog item. Some variables (checkbox type) should be visible only after the request is created, meaning they appear only in the RITM, not in the catalog form.
Here’s my setup:
I have a Tech Tower variable (type: label) and checkboxes: Network, Storage, Cloud, End User, Asset.
In Flow Designer, I take the variables from the catalog, create the RITM, and assign it to a specific group.
After the RITM is created, the Tech Tower variable becomes visible, so the group member can select the towers (e.g., Network, Cloud, Storage).
Expected behavior:
If a user selects multiple tech towers (e.g., Network and Cloud), separate SC tasks should be created for each selection.
Issue:
Even though I tried using Parallel Branches in Flow Designer, SC tasks are not being created for multiple selections. It works only when a single tech tower is selected.
Has anyone encountered this? How can I configure the flow to create SC tasks for multiple checkbox selections in the RITM?
