Want to return back to servicenow

[Paddyvs]

Dear Fellow members,

Hope this year finds you in all good health and at the top of your career & success.

I got a break from my career 2 years ago, due to personal reasons & pursuing something else.

I use to be ServiceNow System Administrator & a Change-Manager before & we were working on "New York" release/version of ServiceNow.("Orlando" was just in the offing).

But the "Love" for servicenow did not die-out from my heart. I Love the platform, friends!

I want to return back to servicenow, Now! 🙂

But when i look at the current "Tokyo" release, there are lots of changes, not only to the GUI, but also in terms of "Scripting" too.

I)
. . . for e.g. some of the "Object" properties/functions (in scripting) which were existing in previous releases were not working as expected.
e.g.

• previous.priority.changes();
• current.priority();
• Object.parent / Object.child . . . properties were not working
• u_sys_user was not found.

Were there any new replacements for these objects/properties etc.?

II)
Also "Inbound Email Action" is not working as expected, though the "Incoming" and "Outgoing" messages were "Enabled" in SYSTEM-PROPERTIES > EMAIL-PROPERTIES and "Inbound Actions" were enabled for all domains by mentioning "*" in the "Trusted Domains" etc.

I stand confused at some things, which were working earlier are not working as expected, now.

Can anybody please help me with specific "Resources" OR "Links" to self-learn servicenow latest releases(Tokyo/Utah), so that I can come upto speed quickly?

Any help would be much appreciated.

Many regards, Paddy

[Community Alums]

Hi @Paddyvs ,

 You can refer to the tokyo release notes : https://docs.servicenow.com/bundle/tokyo-release-notes/page/release-notes/family-release-notes.html#....

[Paddy3]

hi Sandeep,

Thank you for your reply, but iam not looking for any "Product documentation" OR any website OR any youtube videos, which everybody knows & can access.
That's why I have mentioned as "Specific Resources" to come upto speed quickly(Like any Specific Blogs/Guides/PPTs/Videos), which can aid in learning quickly & can enable anybody to be able to work quickly on the latest release.
Thank You in advance,
many regards, Paddy

[Community Alums]

Hi @Paddy3 ,

To start again , you can start with ITSM module, which is based on ITIL framework.

This is the video which should kickstart  : https://www.youtube.com/watch?v=_REWgYOO2fg

You can start learning the javascipt concepts from this series : https://www.youtube.com/watch?v=62Nabpb94Jw

[Paddy_786]

Thank you once again Sandeep for your reply, I was expecting more answers from others too, hence was waiting.
However let me give it a try(as you suggested).
Iam marking your reply as "Helpful" Thanking for taking time-out & replying me.