want to stop catalog items from sending requests.

[yasu4]

Dear all,

I created a catalog item to Create New or Update Existing record on the table name XXX [u_XXX].

However, since it is a catalog item, the request and the requested item are sent.

Can I stop this sent?

"Create New or Update Existing record" is created in the flow designer.

The request method is set submit.

I look forward to your reply.

[-O-]

To create new records one would use a Record Producer.

This will not create a Requested Item record, but only one record specified during the configuration or the Record Producer.

Updating an existing record is not something that is readily available to be done through requesting.

The paradigm is that fulfilling users (agents) will work with/update records using Core UI, Portal or Workspace forms while requester/caller/business users will at most comment, or have a dialog with agents using the Employee Center (or Portal) (conversation) pages.

[SanjivMeher]

As suggested, you need to use a record producer for this and map the record producer to table where you want to create/update records. A record producer always create a record. So in cases where you need to update an existing record, you need to utilize the record producer script.