want to sync the users details from one instance to another (prod to preprod)

[Community Alums]

Hi, 

Having a requirement, 

That is there any possibility to sync the user's data from one instance to another on a daily bases. only for the perticular users data like (users data which are only particular company like (@company.com).

Need suggestion how to achive this.

Regards, 

Vinod.

[Harish KM]

Hi you can use data source read the doc below to understand how to set up

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/import-sets/concept/c_ImportingFromAnotherSNInstance.html

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/import-sets/task/t_CreateADataSource.html

[Shekhar Navhak1]

Hi Chanti,

I curious about your requirement as it is PII data, which is not recommend to copy user data from PROD to non PROD.

But still you want to proceed with implementing solution for above requirement then below are the steps you can achieve this:

1. Create a Schedule job which will run on daily basis

2. Create a data source which will call from schedule job

3. Retrieve data from Production instance using SOAP or REST integration

4. Put the data in import set

5. Create a transform map to update user details

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Regards,

Shekhar

[Ankur Bawiskar]

Hi,

From which instance to which instance are you referring?

Why is this required?

Regards
Ankur

[Community Alums]

Hi, 

From Prod to Preprod instance.

when a requirement comes to create a new user we are doing first on Prod and then export the records manually from prod to preprod. so we are trying to do this manual process to auto sync.

It can be doable i think. Need suggestions.

Regards, 

Vinod.