we are unable to remove the crypto module from our ServiceNow instance.

[Ashokbabul]

Hi Folks,

Following the upgrade to the Vancouver version of ServiceNow, we have observed that the "crypto module" is visible only in the DEV instance and not in the  PROD and TEST environments.

Upon reviewing community posts, we discovered that there are two system properties that control the visibility of this module on the instance: "com.glide.kmf.global" and "glide_encryption.cle_replatforming_with_kmf sys_prop", both set to "opt_in".

We attempted to disable this module on the instance by changing the value of the mentioned properties to empty. However, an error message indicated that changing the value to empty of this property is unsafe.

Could you please advice us on how to disable the crypto module on the instance.

Thanks & Regards,

Ashok Babu

[Nikhil Bajaj9]

Interestingly I can't see any such module in our Dev/Test instances and not in PDI as well and I can't see the mentioned properties as well in PDI/DEV ENV. I can suggest you to check with Security Team or raise one ticket with ServiceNow team on your HI Portal.

[fabinamehar]

Hi, Only users with role "sn_kmf.cryptographic_manager role " will have access to Key Management aka Cryptographic modules.

[tinayang15]

Did you find a solution for this?

[yathaarth_sot]

possible fix for this ?