With Yokohama or Zurich version of ServiceNow is SSP (sp) going away?

ArnabB · ‎04-16-2025

With Yokohama or Zurich version of ServiceNow is SSP (/sp) going away and getting replaced with Employee Center (/esc)?

Will ServiceNow continue to support SSP ?

Dr Atul G- LNG · ‎04-16-2025

I am using my PDI on Yokohama and it's still there. I don't think there is any official statement from ServiceNow regarding this.

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Dr. Atul G. - Learn N Grow Together
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ArnabB · ‎04-16-2025

There is an odd issue I saw on my Yokohama PDI. Whenever I append /sp ; it auto-changes to upper case /SP and I get screen below.

Dr Atul G- LNG · ‎04-16-2025

Hi @ArnabB

It’s working for me.

Go to the portals, search for "Service Portal," and check the suffix.

It’s possible someone renamed or deleted this entry.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mwatkins · ‎04-16-2025

Hi there,

ServiceNow Service Portal and the specific portal named Service Portal (/sp) will not be going away. It will continue to be supported. However, since 2018 with the introduction of Agent Workspace, ServiceNow has been shifting away from Angular based Service Portal technologies to a new UX framework. I don't believe there is any new development on Service Portal. Employee Center leverages the new framework, often referred to as Next Experience.

Employee Service Center Landing Page

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce...

Service Portal vs. Employee Service Center

https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce...

Next Experience Landing Page

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/get-started/servicenow-...