we are unable to remove the crypto module from our ServiceNow instance.

[Ashokbabul]

Hi Folks,

Following the upgrade to the Vancouver version of ServiceNow, we have observed that the "crypto module" is visible only in the DEV instance and not in the  PROD and TEST environments.

Upon reviewing community posts, we discovered that there are two system properties that control the visibility of this module on the instance: "com.glide.kmf.global" and "glide_encryption.cle_replatforming_with_kmf sys_prop", both set to "opt_in".

We attempted to disable this module on the instance by changing the value of the mentioned properties to empty. However, an error message indicated that changing the value to empty of this property is unsafe.

Could you please advice us on how to disable the crypto module on the instance.

Thanks & Regards,

Ashok Babu

[Yatharth Batra]

Crypt Module menu is only visible to users who have access to multiple encryption contexts. You can check the active KMF module access policies to se if you might have some additional in DEV compared to QA & PROD - it might come from some plugins installation on DEV not yet done on QA & PROD.

 

Check below KBAs for more details:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1514790

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117354