we unable to remove the ITIL role

[Chandu46]

we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports 

[GlideFather]

Hi @Chandu46 have you progressed?

This is step-by-step how you can remove that subscription.

Please let me know if that helped and that my efforts were wasted for nothing 😉