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we unable to remove the ITIL role

Chandu46
Giga Contributor

‎07-15-2025 04:10 AM

we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports 

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GlideFather
Tera Patron
In response to GlideFather

‎07-22-2025 05:59 AM

Hi @Chandu46 have you progressed?

 

This is step-by-step how you can remove that subscription.

 

Please let me know if that helped and that my efforts were wasted for nothing 😉

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100 % GlideFather experience and 0 % generative AI

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