Post option under Work Notes and Edit option in CSM/FSM Configurable Workspace

Kishore47
Tera Contributor

48m ago

Hi Community,

We are facing an issue in the CSM/FSM Configurable Workspace.

For a user with the snc_internal role:

  1. Under Work Notes in a Case, the user is unable to see the Post option.
  2. In the My Open Cases list, the user is unable to use the Edit option for the list.

Could anyone please help us understand what configuration, ACL, role, or Workspace setting controls these options?

Any guidance on how to troubleshoot or restore the Post and Edit functionality would be greatly appreciated.

Thank you!

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