What are the best practices to define Non-Standard Service Requests in ServiceNow. Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is organized per Tower/Sub-t
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‎05-13-2021 12:51 AM
What are the best practices to define Non-Standard Service Requests in ServiceNow. in our scneario, Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is to be organized per Tower/Sub-tower/Regions and the approvals throughout of the lifecycle be matrix-based.The lifecycle of a NSSR record comprises of various stages
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‎05-13-2021 03:47 AM
Hi,
Can you please explain your requirement further?
Thank you
Prasad
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‎05-13-2021 06:38 AM
Hello Prasad,
Apart from the regular requests that we configure on the service catalog, my customer is looking to configure non-standard requests also referred to as NSSR. These are generally mini-projects which customer raises requests for a quote to its vendor partners and the vendor partners submit the quote and the request gets closed.
There are approval cycles involved when the requests turns into a proposal and submitted. Those should be based on the type of tower, application selected etc.
I was checking to see if ServiceNow has any tables, tools , recommendations to best handle these NSSR or from our community, have we done somethign similar and can share their best practices.
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‎05-13-2021 06:47 AM
Hi,
I can suggest 3 things
1. Use Cost Transparency module of ServiceNow
2. Instead of Service you can also create Custom Application for it.
3. Setup Service Request having standalone category as NSSR and have specific user criteria set for those items
Thank you
Prasad
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‎05-22-2021 04:47 AM
Hi
Did you get chance to check my answer?
Just curious to know if your issue is resolved now.
If yes, can you please mark appropriate response as correct for others who may have a similar question in the future and close this unresolved thread.
If not, please let us know if you need any other help
Thank you
Prasad
