Hi All,I need to understand the Out of the Box Escalation mechanism in SNOW.After an issue gets escalated whether email is triggered to manager or priority is changed or something else happens. I need clarity on this front what exactly happen after a...
I am trying to reduce the number of decimal places for a field of type 'currency' to 0 so that there are no decimal values and can't figure out a way to do so. I've tried searching for a 'scale' attribute and found none. Also, I don't see a max lengt...
Hi all,We have a report like attached, there are some bar with 0 items. Can we just simple hide those 0 items bars and not showing them in the bar chart?Thank you.Best Regards,Joanne
Hello all,In the world of SN, what is the fundamental difference between Task and Action tickets?Thanks for any help.
Hi guys ! I'm facing an issue today with choice list :I plan to use a choice list with the choice table field and a ref qual for filtering infos.but the table I need to use in the "choice table" field of the dictionnary attribute is a custom one ...
Hi,I have been asked if there is a way to schedule (or an automatic procedure) a baseline in the project related lists?I was thinking a kind of any specified date or time to have a 'snapshot' of the project tasks state and actual dates and progress.I...
Hi,function onSubmit() { var fieldCheck = g_form.getValue('u_yes'); if (fieldCheck=='false') { g_form.setMandatory('u_yes', true); alert('The top five fields in this form are mandatory'); g_form.getControl('yes').focus(...
Hi GuysSimple question.I used assignments rules to populate assignment groups based on the categories selected on the incident form, what is the chances I can get them to run again if a ITIL user change the categories again?
Has anyone created dashboard that shows the age of pending approvals? For instance, a dashboard that shows outstanding approvals for 2/3.5/5 days along with the Approval type (Change, Requested Item, etc). Right now, we just have a report that sh...
Hello,I am the Request fulfillment Manager and am working to get a grasp of what we have. I would like to have for each catalog Item an Owner group or Name, such as I have for knowledge articles. I am not seeing an existing field to use. I am...
I want to exclude a subset of articles from appearing in the results for my Service Desk team, based on the value of a custom field. We have a Document Type field that identifies whether it is intended for First Level Support Second Level Support, ...
Hi all, I tried to modify the values of incident state, however, it keeps restore the default incident state as the screenshot 1. Althought I put those values as inactive as the screenshot 2 and configure in the choice list as screenshot 3, the sys...
We have found a couple incidents were it was assigned to someone who was not a member of the group. The user does have an ITIL license. After some investigation I found that if you put the users name in the assigned to and hit save you get a mess...
Hello,Help. Looking to set the Reply to field in an Email Client Template based on a Company. For example:Table: IncidentCondition: Company is ABCReply to: ABC SupportAlthough, I am able to put "ABC Support" in the template, when I receive the email,...
Hi AllCan core_company table be extended? Its doesn't show up in the list.I don't want to touch base table, and I need to add some new fields, so would want to create new company table and extend core_company.Is this possible?ThanksHardy
