what are the contact type available and definition for that in incident management?

[Aravind31]

Hi,

Can anyone describe about contact type and definition for that while creating incident management newly.

[Michael Fry1]

It defines how the ticket was created. Via email, via mobile, Self Service, or phone, etc. You can add or remove choices, but it's really used for reporting purposes. How many incidents were created via email, or called in.