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what are the contact type available and definition for that in incident management?

Aravind31
Mega Expert

‎01-10-2018 02:23 AM

Hi,

Can anyone describe about contact type and definition for that while creating incident management newly.

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Michael Fry1
Kilo Patron

‎01-10-2018 09:17 AM

It defines how the ticket was created. Via email, via mobile, Self Service, or phone, etc. You can add or remove choices, but it's really used for reporting purposes. How many incidents were created via email, or called in.


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