Hi ,when a user (itil_admin) opens a record from incident table it’s not redirecting to default view. we don’t have views rules , and when I checked user preference it was selected to workspace view, but the user don’t have acces to switch views.
Hi All,Good day !! We are facing an issue in our customer production instance wherein there are some KB articles where there are huge number of attachments, like 90+ in total. What is happening is whenever we click on the tickbox beside the attachmen...
Hi All,In Service portal after clicking approval rejection button one blue alert message is coming over top of portal page which customer doesn't like and asking to remove those alerts highlighted in attached image. Please help me that where I can fi...
We have a record producer which creates Incidents but before creating it will provide contextual search results. So how do we measure number of deflections happened with Knowledge articles meaning a user saw the knowledge article and did not proceed ...
Hi I have a requirement to make a text from the variable name to be updated in a bold text. I am familiar with rich text label and with description fields to make bold texts but not in an attachment field. Example is below:Please make this a bold t...
server script :if(input &&input.controller){ // gs.addInfoMessage('test_1234'+input.controller); // gs.addInfoMessage('test'+selectedButton); var reasonList = [];var tagValue;switch(input.controller) { case 'IT':tagValue = gs.getProperty('sn_walk...
Hi All, Kindly help me on resolved below issue.I have created inbound action by using that ritm request should be created, the issue is RITM ticket has been created but not tacking catalog item, I have mention correct sys_id, please let me know what ...
Hi , I have created a inbound flow on reply of email need to create a record.subject line RE:I am trying to remove and store only a 10 digit number.below is my script storing in one field i am getting below errorError: entered unreachable code...
Hi i have a widget but kept getting page expired message , how to keep it alive ?
In catalog form. There is a field call phone number.User has to enter phone number in that field. And the phone number format is 123-456-7890.If user doesn't enter in any above format. It shows error.If user enters in above format . It needs to popul...
I want to hide the Resolution Information option when the state = Inprogress. So i want to know the Resoultion Information backend valure inorder to excute the getsection script
Hi all, I'm wondering what others have done about the service catalog view (catalogs_home and other accompanying home pages) that displays on the standard Servicenow view. It's basic and fragile enough to cause me to wonder if I'm missing something w...
There is a UI action which is on the two related list as they are on the same table. How to restrict it to one related list in serviceNow. We trying to get the related list name on the condition of the UI action
How to display or add the new Variable names "Topic" and " Owner" in the catalog builder, catalog item tab by deleting "category" from the same tab.
Hi Everyone! I am new in this community and I am here to know more about ServiceNow.I am Product Designer and I’ve been immersed in a study of varius IT service management Saas platforms, including ServiceNow. I’ve spent many hours diving into the i...
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