What are the different types of ITSM licensing?
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‎02-07-2024 09:41 AM
Can some only please provide me with what are the different types of ITSM licensing or if there's a breakdown on the type of ITSM licesning?
Also, Can someone please provide with a list of all the ServiceNow ITSM personas and what they do? for example ITSM fullfiller - fullfils request, reviewer - reviews and approves/rejects request, etc. A link to a documentation on this would be really helpful.

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‎02-07-2024 09:48 AM - edited ‎02-07-2024 09:49 AM
Hi there,
Have you tried reaching out to your account manager to ask this? The community is NOT the place for licensing questions.
You won't be the first one getting incorrect or outdated licensing information this way and having taken decisions based on this.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎02-07-2024 09:53 AM
Hi @Navaneeth1
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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