What are the SLA stages, states

chanikya
Tera Guru

‎08-25-2018 02:03 AM

Hi,

What are the SLA Stages, States

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3 REPLIES 3

Shashi Bhushan
Kilo Guru

‎08-25-2018 02:23 AM

Following are the stages of SLA:

Go to sys_dictionary.list

In table column search for task_sla ,

then search for stage filed in column name, you will get these values.

 

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Please mark the answer correct or helpful, if solves your problem.

Thanks

 

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chanikya
Tera Guru
In response to Shashi Bhushan

‎08-25-2018 02:47 AM

Thanks for that, what are the States in SLA

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Shashi Bhushan
Kilo Guru
In response to chanikya

‎08-25-2018 02:59 AM

Hi Chanikya,

I don't think so there is any states on SLAs. To define start, pause and stop conditions, We use states of the other tables (e.g . incident, problem) on which we are configuring sla.

 

And if you don't mind could you please mark the answer as correct or helpful so that it can be referenced for future.

Thanks

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