Is there any way we can create summary of work notes by using ServiceNow AI
Hi, Is there any way we can create summary of work notes by using ServiceNow AI.Can anyone please help on this, It will be helpfull. Thanks!
Forum Posts
Resolved! Edit Form Context Menu: 'View' menu before form is saved
Hi all,I would like the 'View' context menu from the table 'sys_ui_context_menu' to be selectable in the context menu when creating new Changes, so that the View can be switched before saving a new Change. The menu is selectable in all phases except ...
How to relate an incident to a problem?
Hi ,As Per my requirement i created a reference field in Problem Form which refers to incident table.When i select any record from incidents in that reference field and click on save that incident should get relate to that problem and in Related ...
Target table issue in Inbound email action
Hi All, we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table...
Active false catalog item showing on Service Portal Page
Hi Team I have a catalog item where it made as Active False , but still able to see on Service Portal page. can any one help me to understand this issue.
capture the changes done in the Related lists on a form in Activity Formatter
Hi community,I am trying to capture changes made in the 'Contract CI' field, a related list field in the Contract (ast_contract) table. By default, additions to this related field are not tracked in the Activity History.To address this, I created a B...
Question on reference qualifier
Hi All, We have one field in change module form 'u_peer_approver', we are using group member as an reference for that field in configuration dictionary. But while using this we are getting multiple users records when we type any user name in the peer...
Issue with Flow Designer True/False Subflow Inputs After Upgrade to Xanadu Version
Hello ServiceNow Community,We are encountering an issue with Flow Designer after upgrading to the Xanadu version. Specifically, when trying to save or pass the input value for True/False subflow inputs, the value is not being saved. Has anyone else e...
Resolved! Knowledge Management: Related Knowledge Articles
Hi, in Knowledge Management we have a functionality of relating knowledge articles to each other, to enable employees to move quickly between articles with similar topics. Its controlled from the Related List just as this article explains from a Cata...
Resolved! Two task trigger Based on checkbox selection
Hi All i have two variables type as check boxes A and B if supposed user select both option same time and submit the request it need to be trigger C & D two different tasks need to be trigger if user select A option only C task need to be trigger if...
Add workflow
Hello friends new to flow designer created a new catalog item , but how I can achieve below requirement :Once user fill all the catalog items variables and click submit ...send the ticket to Cloud Services. Is possible, it would also be great to have...
Resolved! Native UI - Variable Editor List Collector question
Is there any way to edit what fields are being shown underneath a list collector in the native UI?
Macbook blocked by a account i dont know
I bought a second hand macbook pro, but He is registered in a servicenow account that i dont know and this are stoping me from install macOS and use my macbook. What i have to do? I dont have contact with the Last owner anymore
Many users are not able to Approve Requests from the Service Portal
Hello Gurus,I just became aware that many of our ITIL users are not able to Approve requests from the My Tasks tab of the Employee Service Portal. Note: We recently upgraded to the Xanadu version (2 weeks ago) The APPROVE / REJECT buttons are not vi...
Resolved! SLA Breach Time showing incorrect
Hello All, I have configured SLA for security incident. Priority(Response ) = P2.( 8 hours SLA) Priority (Resolution) = P2 (2 Business days SLA) SChedule is 8 -5 excluding Holidays (Inside holidays its QLD holidays) Incident : INC0109639 once raise...