What code is responsible for creating link when KB "Attachment link" option is active?

[PavelP]

Hello,

im dealing with issue our customer has on their custom Portal Page. They are trying to make the KNM Option "Attachment link" - that shows download link for KB attachments instead of showing KB - work on their custom Portal. The option was previously working, but after activating the KB Advanced plugin, it stopped.

On the OOTB  portal page "kb", with original widgets - it still works however.

I was looking into the widget I think is responsible - the "Knowledge Result" but couldn't find any part of code that I'd thought is responsible for the functionality working.

Do you have any suggestions how you'd troubleshoot, or where you'd look for to see where is the functionality enabled?

Thanks in advance

Best regards

Pavel

[Slava Savitsky]

Can you please describe the issue in more details? How exactly is it not working? What is happening? What do you expect to happen instead? Are there errors in the system log? Are there errors in the web browser's console? Have you tried other browsers?

[PavelP]

The functionality should work as described in OOTB - i.e. - when selecting an article from search list, it should show the download link for its attachment. Instead, in customers custom portal, it opens the article directly.

There are no errors in system log or console, changing browser had no effect.

One solution I'm considering is cloning OOTB widgets, but it would be more time-intensive, then simply trying to make to get functionality working in current portal.