What do I need Taxonomy Layers for?

[Eva Klaus]

I am starting off to create our IT Portfolio. What is the benefit of creating different Taxonomy Layers? To me, it seems they are rather getting into my way. When I create a node on Layer 2 or 3, I always need to create a parent node - that would be by Layer 1 or 2, though (which does not work). Is it good enough to work with only one layer?

[Priyanka Vasant]

Hi Eva,

Please go through the below link that might help you.

Service Portfolio Management taxonomy

Mark helpful or correct based on impact.

Regards,

Priyanka A.

[Priyanka Chandr]

Hi,

Check below link that will help you

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-portfolio-mana...

Kindly mark my answer correct and helpful.

Thanks,

Priyanka

[Eva Klaus]

Thank you for the quick response! I did read this article before, but it does not answer the question of what I need those layers (containers) for. I would allocate all our services to different nodes, but do not understad the need for containers (and then having to allocate accordnigly). Especially cross-over services would belog to multiple containers.

[spike]

Sharing your pain here. I don't understand the point..  did you ever find a solution?