Hi. We have just updated our Assignment Groups. Can someone tell me how to change the default assignment group when an incident is logged. I have been able to find this when an email is sent but cannot find how to change this when someone clicks o...
I have a workflow that will create a change request when a catalog task closes. In addition to the change request, I need for it to open a change task, propagating specific information from the change request to the change task, specifically the...
Hello There SN Gurus! I have a variable that spans multiple lines and I am trying to find an easy way to create a variable from the data. Basically I want to see if there is a way to capture everything from ^" to "$ using regex. Example: LONGDESC="...
I am trying to set the state field on the change request to be read only when the state is New (list value of -5) or Assess (list value of -4). I have tried doing it through a UI policy and then a client script; neither worked. I checked for ACLs tha...
Hi Guys, I am trying to resend an approval request email for a request raised by user to an approver. Any ways I can do this? Thanks
Hi, I want to disable Single Sign On for my servicenow application. Is there a way to do that? Thanks & Regards Mohammed Farhan
Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...
We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?
Our instance is being "moved" (for lack of a better word) from one data center to another this weekend. ServiceNow talks about 15 minutes of downtime during this maintenance window. What will customers see during this window? Will the insta...
Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks
We have a business requirement to show a certain field message depending on the value of the Priority field. For example field message A will be shown when Priority is 4 and it will show message B when Priority is 1. How can we implement this?
I have a request to grant our Helpdesk supervisor access to create and edit templates. Originally she had only the template_editor role that is part of her ITIL role and that has never provided the access she needs. According to the Base Roles wi...
Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...
Good day, everyone- I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know. For the most part, I think I have it but I'm running into t...
Hi, Not working my BR script After Condition: current.work_notes.changes() var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();(function executeRule(current, previous /*null when async*/) { // Add your code here if(updateInitiated...
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