ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

OLA Handling in Incidents

Could you put your thoughts on how OLAs are handled in incidents? From customer’s point of view, it is one SLA for his/her reported issue. But there can be situations that the resolution should flow through different group where we need to measure in...

Suj by Mega Contributor
  • 1293 Views
  • 1 replies
  • 0 helpfuls

Any size limit of input ECC Queue?

We are fetching few details from Another REST API using JavaScriptProbe in ECC output key. Return data [json] is coming as part of input ECC queue. I can see json data is coming in input ECC queue xml under <output> tag. Is there any size limit to th...

Ankit Bansal by Kilo Contributor
  • 2692 Views
  • 13 replies
  • 0 helpfuls

Resolved! Mandatory attachment on close of catalog task?

I need to ensure there's an attachment to a catalog task, before the task is closed. I know I can make it mandatory with a Catalog UI Script, however this is not appropriate because I need to allow the fulfiller to update the catalog task during fulf...

Service Portal Widget - Card Background Colour

I would like to change the background colour of the card tiles on my widget but instead of changing all the colours i would like the colours to be specific to that category.  Similar to the way an homepage icon would show. I added the following to th...

find_real_file.png
Scott37 by Kilo Contributor
  • 1539 Views
  • 6 replies
  • 0 helpfuls

Resolved! Regular Expression help

I need to extract the user name from an AD attribute. The string looks something like "CN=Rosana Smith,OU=Employees,..." I wrote an expression of: var mike = str.match(/\b(\w)+ (\w)+/jg); This works, except if I run into a name of Rosana Smith-Jones,...

Michael M1 by Giga Expert
  • 1546 Views
  • 8 replies
  • 6 helpfuls

Resolved! Maintenance Schedule clarifications - Change Request

Hi guys, So I am a bit confused about how the Maintenance Schedules are supposed to work with a change request. So for example let's say that my time zone is set on Europe/Berlin and I try to open a change request. I set the Planned Start Date to "20...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Bogdan18 by Tera Guru
  • 2530 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to auto populate catalog item variables?

I want to auto populate the Manager, Location and Department based on 'Requested_For' under Variable Set. Also want to auto populate the same when logged in user try to change the 'Requested_For'. I tried writing "OnChange" Client script but facing a...

User177031 by Kilo Guru
  • 6543 Views
  • 8 replies
  • 5 helpfuls