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Resolved! Inbound Action Regex for multiple line variable

Hello There SN Gurus! I have a variable that spans multiple lines and I am trying to find an easy way to create a variable from the data. Basically I want to see if there is a way to capture everything from ^" to "$ using regex.   Example: LONGDESC="...

mooreka777 by Giga Contributor
  • 4009 Views
  • 11 replies
  • 2 helpfuls

Setting State field to read only when state is New or Assess

I am trying to set the state field on the change request to be read only when the state is New (list value of -5) or Assess (list value of -4). I have tried doing it through a UI policy and then a client script; neither worked. I checked for ACLs tha...

rossdrew by Tera Contributor
  • 1548 Views
  • 2 replies
  • 0 helpfuls

Change and Release management links

Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...

yuggi1 by Kilo Contributor
  • 3927 Views
  • 3 replies
  • 1 helpfuls

Post button not available on journal_input field.

We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?

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Radha K by Mega Guru
  • 5641 Views
  • 9 replies
  • 14 helpfuls

Resolved! What will end users see during an AHA data center transfer?

Our instance is being "moved" (for lack of a better word) from one data center to another this weekend.   ServiceNow talks about 15 minutes of downtime during this maintenance window.    What will customers see during this window?    Will the insta...

Resolved! Can we create a catalog item with different languages ?

Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks

datspandey by Kilo Contributor
  • 2369 Views
  • 1 replies
  • 1 helpfuls

On Complete Transform Script

Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...

Inbound email action- Reopen incident

Good day, everyone-   I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know.  For the most part, I think I have it but I'm running into t...

Resolved! Client Script to Populate String Field w/ Reference Field Value

We are looking for a way to populate the DisplayValue of a reference field into a string field on the form based on what is selected on another field.  Example...On Incident form, populate a custom Department field (u_department / string type) with t...

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kevinthury by Tera Guru
  • 3733 Views
  • 4 replies
  • 1 helpfuls