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Resolved! How can I see the list of fields stored in sys_user?

Hi everyone,I have one catalog client script that works perfectly:function onChange(control, oldValue, newValue, isLoading) {var caller= g_form.getReference('Employee');var gr = new GlideRecord('cmn_department');gr.get(caller.department);g_form.setVa...

scottn by Mega Expert
  • 8320 Views
  • 5 replies
  • 1 helpfuls

Resolved! GlideModal is not working in UI Action

Hi All,I am writing UI action on Incident table for 'List Choice'. I am using GlideModal in UI Action to populate a window based on some condition. Below is the code I am using,       var dialog = new GlideModal('add_selected_metadata_link_dialog'); ...

GlideModal.PNG Glide Modal Error.PNG

Work notes field is missing

We upgraded our instance to Jakarta and UI16 from Helsinki and UI15 over the weekend. This morning we have some itil users unable to see the work notes field on some forms. Some people can see the field on incidents but not tasks, some can not see on...

What does the 'sysparm_ck' denotes URL

Hi All,Can anyone please help me to understand what does 'sysparm_ck' denotes/represent in the URL? I have the following URL that I am getting:/u_alerts.do?sys_id=-1&sysparm_ck=93c956100f0013005ff1cd8ce1050efa93c4b8392499c2c6ee445893461ef82d4c6a7d4d&...

How to improve the performance of home page

Hi All,In some user's home page few 5-6 dashboard/reports have been set and whenever they are login in to Service now they are facing performance issue.Could you please suggest how to improve the performance ?

Resolved! Assessment Survey :Instance could not be created

HI,I have an assessment and when I attempt to assign the assessment to an any user,I receive the following response from ServiceNow: Instance could not be created. Any ideas on how I can assign the assessment or avoid this error message? I tracked th...

ash36 by Kilo Contributor
  • 8215 Views
  • 7 replies
  • 8 helpfuls

Best way to map database cluster CIs in the CMDB?

We are designing the CI taxonomy of databases in preparation for loading them into the ServiceNow CMDB, and we've run into some problems figuring out the best way to implement database clusters.   We have multiple types of databases and not all of th...

gmm1 by Kilo Explorer
  • 3516 Views
  • 7 replies
  • 0 helpfuls

Redirect after session timeout

Hi,   I'm using Service Now login and ADFS.   I would like to know where the URL can be configured once the Session is timeout?   Currently, it is taking to a default login page of the ADFS (both cases).     I would like to redirect to a different ...

tiagomacul by Giga Sage
  • 2746 Views
  • 2 replies
  • 1 helpfuls

Is there a way to truncate a field length on list view

Is there a way to force this field to truncate to a specified amount? I would like the field to Truncate on lists to 100 characters, but be able to contain 160 characters if you view the record within the form.I understand you can do it globally with...

find_real_file.png

Resolved! CAB Members

Hi Team,How can i listing the CAB member and change and/or delete and/or ADD a CAB Member.Regards.

raedmezzi by Tera Contributor
  • 1923 Views
  • 4 replies
  • 0 helpfuls