ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Incident default assignment group

Hi.  We have just updated our Assignment Groups.  Can someone tell me how to change the default assignment group when an incident is logged.  I have been able to find this when an email is sent but cannot find how to change this when someone clicks o...

jamo by Giga Contributor
  • 3604 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change Task in Workflow

I have a workflow that will create a change request when a catalog task closes.  In addition to the change request, I need for it to open a change task, propagating specific information from the change request to the change task, specifically the...

leahp by Kilo Guru
  • 4198 Views
  • 7 replies
  • 0 helpfuls

Resolved! Inbound Action Regex for multiple line variable

Hello There SN Gurus! I have a variable that spans multiple lines and I am trying to find an easy way to create a variable from the data. Basically I want to see if there is a way to capture everything from ^" to "$ using regex.   Example: LONGDESC="...

mooreka777 by Giga Contributor
  • 4012 Views
  • 11 replies
  • 2 helpfuls

Setting State field to read only when state is New or Assess

I am trying to set the state field on the change request to be read only when the state is New (list value of -5) or Assess (list value of -4). I have tried doing it through a UI policy and then a client script; neither worked. I checked for ACLs tha...

rossdrew by Tera Contributor
  • 1548 Views
  • 2 replies
  • 0 helpfuls

Change and Release management links

Hi.My organisation has requested we use Release v2, and we have never used a release process before.Could I get some help in understanding how I can connect releases with a change request please.A full scenario of release and a change would be great ...

yuggi1 by Kilo Contributor
  • 3930 Views
  • 3 replies
  • 1 helpfuls

Post button not available on journal_input field.

We have two journal_input fields comments, work notes on the catalog task form. The post button is available only for work notes and not comments. How do I get it even for the other field too?

find_real_file.png
Radha K by Mega Guru
  • 5641 Views
  • 9 replies
  • 14 helpfuls

Resolved! What will end users see during an AHA data center transfer?

Our instance is being "moved" (for lack of a better word) from one data center to another this weekend.   ServiceNow talks about 15 minutes of downtime during this maintenance window.    What will customers see during this window?    Will the insta...

Resolved! Can we create a catalog item with different languages ?

Want to create a catalog item with different language as, when a German user login form should be in german language or when Indian person login form should be in hindi. Is it possible to do / Need your help Thanks

datspandey by Kilo Contributor
  • 2370 Views
  • 1 replies
  • 1 helpfuls

On Complete Transform Script

Hi All, I have written an On complete Transform Script for updating a field in parent table after importing the data(via excel) to the Related list table. Please let me know where I am going wrong. CODE: (function runTransformScript(source, map, log,...

Inbound email action- Reopen incident

Good day, everyone-   I'm trying to create an inbound email action that states that- If a caller responds to an incident (through email or portal), the incident will reopen and let us know.  For the most part, I think I have it but I'm running into t...