What does Attribute= "readonly_clickthrough=true" indicates in the Reference Qualifier.

[Ram141]

Hello All,

In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates.

url

when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it is showing all active false&true KB's.

Link where only active records are showing:

https://dev.service-now.com/nav_to.do?uri=%2Fkb_template_incident_kcs_article.do%3Fsys_id%3D-1%26sysparm_query%3Dsource%3D552c48888c033300964f4932b03eb092%5Eshort_description%3DAssessment%20:%20%20ATF%20Assessor%5Ekb_issue%3D%5Ekb_resolution%3Dtest

I''m not getting how they are filtering the active KB's, could someone please guide me on this.

Thanks,

Hyd

[Ankur Bawiskar]

@MayurGavhane 

Can you post a new question and tag me there as this is an old thread?

[CCZMAX1]

When you set this attribute as an override on a field does it disregard the parent attribute which is encode_utf8=false on the Task table.

Thanks

Max

[Ram141]

Hello Ankur,Ashutosh,

Thanks for your response.

Could you please explain how do they set filter condition to show only active KB's.

Thanks,

[Ram141]

Got it thanks for the response,they are using a business rule and they have added the business rule in "Default Dynamic Value" field 

[Ankur Bawiskar]

@hyd 

Glad that it helped.

please close the thread by marking appropriate response correct/helpful.

Regards
Ankur