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08-04-2020 01:17 AM
Hello All,
In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates.
when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it is showing all active false&true KB's.
Link where only active records are showing:
https://dev.service-now.com/nav_to.do?uri=%2Fkb_template_incident_kcs_article.do%3Fsys_id%3D-1%26sysparm_query%3Dsource%3D552c48888c033300964f4932b03eb092%5Eshort_description%3DAssessment%20:%20%20ATF%20Assessor%5Ekb_issue%3D%5Ekb_resolution%3Dtest
I''m not getting how they are filtering the active KB's, could someone please guide me on this.
Thanks,
Hyd
Solved! Go to Solution.

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08-04-2020 01:21 AM
HI,
readonly_clickthrough=true is to show the reference icon or info icon for that reference record.
Thanks,
Ashutosh

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08-04-2020 04:54 AM
Nice.
Thanks,
Ashutosh