What does CMDB CI Ownership involve?

[MZC]

Which topic areas cover Implementation of a CMDB and Best Practice management of CMDB records via a Service Configuration Management process which is part of ITSM activities such as Change, Incident, Release Mgmt. I am interested in finding out how some orgs have implemented what I call "Configuration Item Ownership" process which encompasses a checklist of activities which CI Owners are responsible for, in reference to the validation of CIs in the CMDB which support Services a CI Owner Owns or Manages.  Does that make sense?  To what extent do you allow a CI Owner to have access to CI records in the CMDB to update attributes or are all updates performed by a specific eCMDB Admin team; is the Change Product Module open to all users in the organization where they can submit a Change ticket or is the Change Module only open to users who are identified as CI Owners? Any documentation on what CI Ownership means in regards to roles and responsibilities and how the CI Owner interacts with the CMDB and ServiceNow Platform via different product areas would be helpful.

[VesoG]

"CMDB CI Ownership is an important aspect of IT service management, ensuring that Configuration Items (CIs) are properly tracked and maintained throughout their lifecycle. It involves assigning responsibility for each CI to a specific individual or team, who will oversee updates, changes, and documentation. This ownership helps maintain data integrity and ensures that CIs are aligned with the organization's goals and processes. For example, software management and implementation can benefit greatly from efficient ownership strategies. Here's a useful resource: https://www.consultstream.com/private-practice-management-software. It's a great way to streamline management processes and improve overall performance.

[Mary Vanatta1]

 CMDB Workshop Presentation
CSDM Getting Started (Service Builder information)