How to hide specific Email from activity logs

[Meghant Rai]

I have a requirement where we are resetting the password of user via Orchestration and incorporated a notification activity within workflow which is sending the credentials to the user. However once the RITM is closed the password is visible in activity section of the RITM which is a Security breach. Can someone help me how to hide this email from activity logs of the RITM so that it should not be visible to anyone or the second approach not a single email should be visible for the RITM for this catalog item.

@Ankur Bawiskar : Your help would be highly appreciated.

[Ankur Bawiskar]

Hi,

You can remove the sent emails from the activity filter.

But remember this won't show any email then in the activity log.

you can try to hide specific email from the activity logs

this link has the solution but it uses DOM manipulation which is not recommended

Hiding specific emails from Activity

Regards
Ankur

[Ankur Bawiskar]

@Meghant Rai 

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[mmr]

Hi Ankur,

We have also having the same requirement to remove specific emails with subject survey from the activity log. We have tried this onload client script on incident table, but didn't work. Here its not executing the classname "h-card h-card_md h-card_comments" line. Are we missing anything here?

function onLoad() {

//---------to hide 'Inactivity warning Activity' for UI 15
var x = document.getElementsByClassName("activity_header");
var s = document.getElementsByClassName("activity_data");
var s1 = document.getElementsByClassName("activity_spacer");
for(var i=0;i<x.length;i++)
{
if(x[i].innerHTML.indexOf("survey") > -1)
{
//alert('hello');
x[i].style.display = 'none';
s[i].style.display = 'none';
s1[i].style.display = 'none';
}

}

//---------to hide 'Inactivity warning Activity' for UI 16
var x1 = document.getElementsByClassName("h-card h-card_md h-card_comments");
for(var j=0;j<x1.length;j++)
{
if(x1[j].innerHTML.indexOf("survey") > -1)
{
x1[j].style.display = 'none';
}
}
}

[Meghant Rai]

Hi Ankur,

The DOM Manipulation didn't worked, do I have to do any modifications in the script?

I changed the IndexOf function("XYZ") and then entered XYZ in additional comments but it's not hiding.

However I went through below thread by @Chuck Tomasi but doesn't seems helpful.

My only requirement is either we can hide the additional comments which came from user name Mid Server or email which comprise of password

https://community.servicenow.com/community?id=community_question&sys_id=91054f2ddbd8dbc01dcaf3231f961949