What does it mean when a catalog item has a "!" mark?

ayano
Giga Guru

Some catalog items are marked with "!" as shown in the image.
What does this mean?
No error message is displayed. .

 

ayano_0-1687917357443.png

 

2 ACCEPTED SOLUTIONS

Community Alums
Not applicable

Hi @ayano ,

This issue shows up generally when you have duplicate catalog items.

Check if you have another catalog item with maybe with different sys_ids.

 

View solution in original post

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

If this is the out-of-the-box field style, then it's for:

 

javascript:current.state == 'draft' || current.state == 'in_review';

 

So the Catalog Item might be in state draft or in_review.

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

6 REPLIES 6

Community Alums
Not applicable

Hi @ayano ,

This issue shows up generally when you have duplicate catalog items.

Check if you have another catalog item with maybe with different sys_ids.

 

Hi,
Thank you for the comment.
Yes. I had a duplicate catalog item in this instance.
May I delete the inactive catalog items?

Thanks and Regards,

Community Alums
Not applicable

Hi @ayano ,

Please delete the duplicate/copy of the catalog item and try.

 

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

If this is the out-of-the-box field style, then it's for:

 

javascript:current.state == 'draft' || current.state == 'in_review';

 

So the Catalog Item might be in state draft or in_review.

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn