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06-27-2023 06:58 PM
Some catalog items are marked with "!" as shown in the image.
What does this mean?
No error message is displayed. .
Solved! Go to Solution.

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06-27-2023 08:28 PM
Hi @ayano ,
This issue shows up generally when you have duplicate catalog items.
Check if you have another catalog item with maybe with different sys_ids.

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06-27-2023 08:38 PM
Hi there,
If this is the out-of-the-box field style, then it's for:
javascript:current.state == 'draft' || current.state == 'in_review';
So the Catalog Item might be in state draft or in_review.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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06-27-2023 08:28 PM
Hi @ayano ,
This issue shows up generally when you have duplicate catalog items.
Check if you have another catalog item with maybe with different sys_ids.
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06-27-2023 09:52 PM
Hi,
Thank you for the comment.
Yes. I had a duplicate catalog item in this instance.
May I delete the inactive catalog items?
Thanks and Regards,

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06-27-2023 10:52 PM

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06-27-2023 08:38 PM
Hi there,
If this is the out-of-the-box field style, then it's for:
javascript:current.state == 'draft' || current.state == 'in_review';
So the Catalog Item might be in state draft or in_review.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field