What does SLTN stand for. I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets?

Brian Rowe
Kilo Contributor

What does SLTN stand for.  I have "INC" tickets, "CHG" tickets, what are "SLTN" tickets?  The SLTN is an embedded solution in Service Now to raise new/decom of HW & GoLive requests.

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Community Alums
Not applicable

Yes, it's just an abbreviation. Since it's not an OOTB application I guess it was agreed beforehand with the business.

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Community Alums
Not applicable

It stands for Solution request.

Yes, I know that.  What is the acronym for "SLTN"?  It seems to be a forgotten acronym or abbreviation. I looked in all the usual places.    "Service Level Timing Number"?  "Someone Loaths Technology Nebulousness"?  "Silly Little Technology Nonsense"?  If it were Solution Request, that would be "SR".

So SLTN is not an acronym, it is an abbreviation?  SLTN = Solution?

Community Alums
Not applicable

Yes, it's just an abbreviation. Since it's not an OOTB application I guess it was agreed beforehand with the business.