In previous version of service now, screenshot showed the whole cell as being highlighted / colored, with Fuji im only able to add a DOT it seems with field style, am i missing something?
Hi All,I am trying to create relationship in (cmdb_rel_ci) when import the child CIs. I Knew the parent CIs for those child ci .I am using the type as Connects to::Connected by". It is also available in suggested relationshipsI am using the follo...
Is there a way to determine if a user disabled their notifications from their profile via Self Service > My Profile? When looking at the User history details it says: NOTE: This table is not audited, field changes cannot be displayed. Is this informa...
We are just starting to utilize SLA's in our organization. Our first SLA that I set up didn't work. After some digging around I found a conflict with the SLA Admin properties that were originally configured and the SLA properties that I set up fo...
Hi i am working on software asset management. i want to know the concept of un-allocated license. I know the basic that those licenses which are not allocated those are un-allocated license.But my question is that in software license form from which ...
I created two new custom fields in Change Request table. For some reason they are now showing on the approval summarizer. I have other custom field that are displaying so I'm not sure why there ones are not. Is there a step I am missing?
Before there were scoped applications I could login as admin, bring up the form and add a section with the content of another table and its fields. For example, I have a table with server details, model, make, hardware specifications etc. and instead...
I expect this will be 2 separate reports one for incidents one for service requests, but I essentially want to see how many records of each have been created each day over X period of time, has anyone else done this, and I'm really only interested in...
Hello guys,I need add the description part for my insert picture, so I insert the info into the tooltips, when I hover the picture it can show the info, but I don't know how to translate the info into other languages. I tried in the System Localizati...
We are currently configured to use direct LDAPS integration with Service-Now linked to our active directory. We are looking at moving to AD LDS/ADFS model. What do we give up by moving this direction? Aside from a more comfortable security model, w...
Hi, From FUJI we have an option to define IDP my importing the IDP metadata from URL, but when I give the URL : https://[adfs server name]/federationmetadata/2007-06/federationmetadata.xml SNOW says unable to reach that URL and try XML entry when...
I have a business need to allow our company's users (who are ess users) to see all companies within a reference field for core_company that generates a task; however since some companies exist within their own domain or the default domain, this limit...
Hi all,I'm cleaning up software licensing records where a number of software licenses and software models have been create. They were initially set up as one-to-one mappings, but I'm wanting to more accurately group the models, even when a particul...
When updating company names, the display names of products do not update, the business rules appear to be set to run on update.I am specifically looking at SW model, but I notice this with HW model as well.The default scripts - below are set to run o...
Hi,currently we are on Eureka, I have created incident resolution survey under survey management. Once survey gets generated, users are able to take the survey even after it passed due date.do any one know how Survey Due date and Expiration date work...