Service now integration with google forms
Hi All, I have a requirement where the details entered in the fields of a google form, should create an entry in the service now table. Thanks !!
Forum Posts
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.
Workflow Activity[wf_activity] field in Approval[sysapproval_approver] Table is blank for some records.For some records, Workflow activity name is present. The Workflow activity[wf_activity] field is a reference field from Workflow activity[wf_activi...
Resolved! "Starts With" condition on Workflow "If" activity not working as expected
Hello, I have an "If" activity set up on a workflow that I cannot get to work. On my If activity is a "starts with" condition that I'd like to use to identify Select Box variable choices that start with certain text. For example: I have a Select Box...
Resolved! Scripted Rest API: Create RITM and SCTASK
Hello, I'm facing an issue when i try to create my RITM using the Scripted Rest API i have every time the opened_by and resquestd_for fields with geust value ? Note: - Basic Authentification used (user have all role, admin, security admin, rest.....
Where are my connect chat history stored in servicenow instance?
Hi, Any one can tell me where are my connection chats stored in my instance? I have checked the "live_message" table and found that each message of my chat is stored as a record in it. I want the entire chat history to be stored as a single record. ...
Resolved! std_change_proposal
Hi , As an admin once I open Standard change My proposal or open proposal the its showing the below values in change_request values Once I open this with an ITIL role where full access has been provided to std_chnage_proposal , table...
How to set "Who will receive" through mail script?
Hi Everyone,I want to add "Who will receive' from <mail_script></mail_script>. is there any way by which we can set user/group filed in "Who will receive".I m writing this code as below in <mail_script> in email template. But this is not working:<mai...
Resolved! How can I create a dialog window in Service Portal .
I have a requirement where I want a dialog window containing html contant to display on click of button in Service Portal.I am new to ServiceNow and have got to know that dialog does not work in portal. Please help!
Glide Record check user satisfies the user criteria
Hi Everyone, Is it possible to add user criteria as a query in a GlideRecord? Lets say, i want to display a knowledge base articles on the portal. And some articles have user criteria. I want my gliderecord to return only items that the user has acce...
Get row count in import set
Hi all,i have a data source file containing columns "PO number" and "assets" .After running the transform, i need to get the count of assets under each PO . How can i achieve this ? please suggest .NOTE :I am getting the total row count when am u...
How do you add a choice to a list collector with attribute glide_list?
We have a service catalog request with a list collector variable (glide_list attribute). How/where do you add a choice to the list? (There is a read ACL on the question_choice, so I don't know if this is affecting an admin from not being able to ac...
Advanced Work Assignment - Assign regardless of state
I was wondering if it was possible to set up AWA to make assignments regardless of the state the agent is in. Currently, it is required that the agent be 'Available' and then it will present the assignment in the Agent Inbox. However, with our curr...
Create the catalog task based on the check box selection
Hello, I have 20+ checkboxes on my catalog item. A separate catalog task should be created and assigned to the group for each selected checkbox. Assignment Groups are different for each task. Is there any other better solution apart from If activit...
What are the Names of Roles that are offered and charged money by Service Now under each category?
Please help to differentiate the names of roles offered and charged Money by Service Now under each category (Requester, Fulfiller, Approver) and any other ?
Resolved! Reference field pop-up form in Service Portal for User info
We have a many Catalog Items which use a reference Variable on the sys_user table. If a user selects their own account then they can see their information on the pop-up form by clicking on the round information icon. Unfortunately if they select a ...
