I suspect (hope) that this is a simple on. I need to include assignment group and assigned to on the Service Desk New Call form when the call will go to an Incident. I used the setup on Incident as a guide. I have everything okay for assignment...
My customer wants a UI Action to create a Normal Change record from an Agile Story record. While it's definitely possible to do so, is it considered best practice? How does SN's Agile Development module coexist with the Change and Release Managem...
I am working on setting up Knowledge and publish/retire approvals for articles. I cannot add the approvals as a related tabbed list to the form. Below I show what my instance looks like and an example of what I want it to look like. The approvals opt...
Hi all, I want to execute the below code when the homepage loads on service portal, (function() { var data=gs.getUserID();var qq = new GlideRecord('pwd_enrollment');qq.addQuery('user', data);qq.query();if(qq.next()) { console.log('user has record')...
Has anyone been able to run a on-call calendar and show multiple groups on it at one time? I have multiple locations and multiple groups and my goal is run a on-call calendar by the group.location. So I can see all groups on-call for a specific l...
Dear Experts, We are automating the test cases for change management using ATF [London]. One of the requirement is to validate the email body. We are able to validate the emails for recipients but not the body. Please shed some light if you have impl...
Hello Experts,I wanted to try out the integration of Oracle database with my demo instance. Can anyone suggest me any free online resources wherein I can get the free demo account on oracle database site and try out this integration.RegardsBhoomika.
How to restrict numeric and special characters and allowing rules- only alphabets and _(under score) only ? please help me, we have project requirement. Thanks, Ram
Hi , We have a issue in our service now instance , duplicate incidents are created with same incident number for the same issue. sys_id of these duplicate incidents are different. As an example we have one incident having two duplicate tickets ...
Hi Team,Our client is planning to apply Response SLAs to their existing Service Request Management processes. The plan is to roll out to all the assignment groups in the company (around 420+ groups) All these assignment groups fall under some Divisio...
Hi Team, Can you please provide me more information or explanation what is Yellow Triangle with exclamation mark in an Incident. As per my knowledge is it something comments are updated in an incident work notes last 24 hours or before. What is this ...
Hi Community, I have found about 160 Configuration Items that do not have a corresponding Asset record. The CI's were imported over a year ago before we went live and they have only come to light now following a review of the CI's that were missing...
Anbody have a script to delete duplicate CI's according to serial number.
I tried to create a new record from a form with an UI action I want to pass some parameters to the new form it works very well with all field excepted for the choice field 'Category' I tried to set the parameters with the name of the category choice ...
Hello All, I am using Multi Row Variable set in my catalog form, it contains one check box type variable, if I checked the check box I want to return YES instead of true, if I dint check it will return "NO" instead of false. Please find the screen ...
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