Dear community, We have setup the below CMDB model (high-level schema). Could you please confirm it's setup according to the best practices ?If it is the case, I don't understand why the Software Model is related to the business application and not t...
Hi, community team! Maybe, someone has an idea of how provide access for a custom role (created by instance admin) on base table (sc_req_item) Need permission view and modify records in the table. What I tried to do: - provide access via ACL - not...
I am trying to display the SLA met percentage as single score percentage. How can I display percentage? Used the single score option in the report but dont see any option to display percentage met. Is this possible?
I created a report and added it to my dashboard. I no longer see the option to "Show Matching". If I go to "Incidents">"All" I can right click and filter. I would like the same option for my report. Thanks - Jewell
My need is to have a version of the Current Status widget for the Service Portal that will only be a read only informational image that can not be clicked into. I want to display on my landing page a version of that widget that gives no views behind...
I suspect (hope) that this is a simple on. I need to include assignment group and assigned to on the Service Desk New Call form when the call will go to an Incident. I used the setup on Incident as a guide. I have everything okay for assignment...
My customer wants a UI Action to create a Normal Change record from an Agile Story record. While it's definitely possible to do so, is it considered best practice? How does SN's Agile Development module coexist with the Change and Release Managem...
I am working on setting up Knowledge and publish/retire approvals for articles. I cannot add the approvals as a related tabbed list to the form. Below I show what my instance looks like and an example of what I want it to look like. The approvals opt...
Hi all, I want to execute the below code when the homepage loads on service portal, (function() { var data=gs.getUserID();var qq = new GlideRecord('pwd_enrollment');qq.addQuery('user', data);qq.query();if(qq.next()) { console.log('user has record')...
Has anyone been able to run a on-call calendar and show multiple groups on it at one time? I have multiple locations and multiple groups and my goal is run a on-call calendar by the group.location. So I can see all groups on-call for a specific l...
Dear Experts, We are automating the test cases for change management using ATF [London]. One of the requirement is to validate the email body. We are able to validate the emails for recipients but not the body. Please shed some light if you have impl...
Hello Experts,I wanted to try out the integration of Oracle database with my demo instance. Can anyone suggest me any free online resources wherein I can get the free demo account on oracle database site and try out this integration.RegardsBhoomika.
How to restrict numeric and special characters and allowing rules- only alphabets and _(under score) only ? please help me, we have project requirement. Thanks, Ram
Hi , We have a issue in our service now instance , duplicate incidents are created with same incident number for the same issue. sys_id of these duplicate incidents are different. As an example we have one incident having two duplicate tickets ...
Hi Team,Our client is planning to apply Response SLAs to their existing Service Request Management processes. The plan is to roll out to all the assignment groups in the company (around 420+ groups) All these assignment groups fall under some Divisio...
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