using extensions in phone number fields - e.164 format
I have our phone number fields in the e.164 format, and now someone needs to add an extension (phone# - ext)How can I do this without adding a field? Multiple down sides of just adding a field.
Forum Posts
ServiceNow Report on Assignment Group Changes from one group to another
I need to create a report that shows Incidents that are assigned from group (A) to group (B) and group (b) to group (a). I can't seem to achieve this on the same report. I know my table needs to be Incident_metric I have the Assignment Group- Applica...
Auto assignment group routing based on user location time zone in incident?
Hi Team , Could you please provide solution for below requirement. Q)We have so many locations and 3 assignment groups. 1: If caller locations is United Kingdom ,Spain and Russia : If caller raise a ticket above locations business hours we need to a...
Do clones wipe out workflow contexts?
Do clones wipe out workflow contexts?
Resolved! what is the difference between business service and application service
I'm new to the London version, could someone explain to me what the difference is between business service and application service, from what I am reading they look to be the same thing, are they or are they different? If they are different when wo...
Official Way for Our own domain redirect to ServiceNow instance
I would like to know more about Web or Proxy architecture on this case. Please kindly explain more.ServiceNow does not provide or support this facility. In order to accomplish this, you must procure and configure a web or proxy architecture to answer...
Popup window fields testing through service now ATF
I'm trying to enter values in the below popup window fields by using the below ATF server side script.But it's not entering any values. var dialog = new GlideDialogWindow("popup window id");var ag=g_form.getValue("XXX");var rep=g_form.getValue("YYY...
Resolved! Templates - Child templates not applying
Hi All, We use Templates for Standard Changes. I've created a module in the Change application where users can select the template and automatically create a change with the relevant change tasks generated. It's recently been brought to my attent...
Display image file name for attachment in activity log instead of image
Is it possible to minimize image attachment in activity log instead of having the image take up lot of space in activity log.
Resolved! Convert Incident into request item
Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...
Resolved! Update case (parent) ticket status when task (child) is re-assigned
Requirement - When task (child) is re-assigned, case (parent) state should be updated to "In Progress" and comments should be added <task> has been re-assigned from <previous.assignment_group> to <current.assignment_group> Created Business Rule When ...
Floating time zone
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
Hi Community, there is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check
Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...
End users are not able to see Additional Comments Field
Hi Team, End users are not able to the additional comments field. In form layout, additional comments field is selected.
Licensing for Approvers and Fulfillers
Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
