I'm working on a project and have been given the task of finding the definitions of the various ticket types within ServiceNow. Our agency is looking to expand what we currently use, but would like a definition of what each ticket type was designed t...
Hi Experts, Can anyone help me to list out the required roles for implementing REST API's in instance. Note: It's new project, need to request the client for the required role to achieve this functionality.(Client has not ready to give admin access f...
What I thought was job should run every week and send mail. There are 2 UI action which should run I am looking for script in Job which can hit/click these 2 links May be 2 different job which pick CAB meeting record for current week and click 2 l...
Hi Folks, I am new to service now and I have a requirement.I have two dropdown fields in our catalog form. in first dropdown there are two values and values in 2nd dropdown field is coming from a custom table.The actual requirement is to filter t...
I'm creating a record producer where a category and subcategory is shown. Subcategory and category are both custom variables that are drop down lists. But I want the subcategories to be based off what category is shown.For example when someone choose...
Hi, I wrote a scheduled job to created a manual task for an RITM after specific number of days.The Requested item(RITM) has variables associated with it which is visible under Variables tab of RITM. With this scheduled job I was able to create the ta...
I am trying to figure out the best way to create 'First Response' SLA.Start SLA: When ticket is assigned to an assigneeStop: First comment posted by after ticket has been assigned to assigneeNote: Comment could be posted before being assigned to this...
So a RITM was set to closed incomplete when the requester asked for it to be canceled. However in set the task to closed incomplete but cancelled it in the workflow. It then did not close out the workflow and cause the request to remain open. How ...
Hi Experts, I am novice to service now platform and trying to figure out Service Catalog Item integration through Rest API. Using baseline endpoint of order_now:https://server.service-now.com/api/sn_sc/servicecatalog/items/{sysid}/order_now 1. How to...
hi TEam. my scenario is' = i have 4 checkbox that have sentences on them. example option 1 = standard access - gives you the ability to perform the following task .... option 2 = level 2 access - various other information etc ..... option 3 = more d...
Does anyone know how to use Reply, Reply all and Forward (glide.ui16.emailStreamResponseActions = true) with HTML formatting? We are very email dependent right now. My users (IT, HR and Facilities) want to be able to reply to a received email in the ...
Hi All, There is a table with 10 Records with one of the fields having values like 1,1,2,2,3,3,4,4,5,5. Let's say Record 1 has 1 Record 2 has 1 Record 3 has 2 Record 4 has 2 Record 5 has 3 and so on I want to set a new value for these existing record...
This issue is randomly observed. State of Chnage request is incorrectly reflecting as “Closed” in place of “Cancelled”. in 20% of cases we have seen user trying to cancel but CR is Closed
Hi All, I am sending a notification to the approver once the request is submitted. Body of the notification will be Kindly approve the request which created on "Date 1" by "Abel Tuter". You have to approve/decline the request before "Date 1 +30". I...
Hi all, Is there a way to get a current catalog item into reference qualifier of variable ? I tried current.sys_id, current.sc_cat_item.sys_id, g_form.getParameter("sys_id") but got no luck.
