Within Incident Management, we turned the state of "Awaiting User Info" (created, not OTB state) to Inactive status. There were over 400 tickets that were in that state, most of which were over 1 year old (put in that state by technician, then "forg...
I got a requirement that some of the fields should be encrypted depending on roles? Is there any way to do that? Need help can someone help me with this please
my concern here is , there are itil users they can edit the state field on list view. now the requirement is the itil users should not change the state field when it is in closed state. only admin should edit when the state is closed from list view. ...
Hi, I have a catalog item where one of the variables (it is part of a variable set) will display all assets assigned to a selected user, but then I need the requestor to select only one of the assets, so I would ideally like to use a multiple choice ...
Good day all,I would like to find out if anyone used the CMDBTransformUtil in transform maps for sub-components?Apply CI Identification and Reconciliation to Import SetsNOTE: I've set up the identification rules, precedence etc, accordingly.This work...
Hi All, How can we hide radio button option on the basis of users country code. I tried using g_form.removeOption() but it doesn't worked. What do we use to hide Radio Button option in client script? Note : Also tried using - if(result == 'US') { //...
Hello, I have a requirement to add Hyperlink to the Description area of a Catalog item that says Click Here. What is the best way to achieve this? Please give examples if you have. Thank you.
I am trying to create a dynamic filter for user reference field. It is meant to fetch a manager's reportees. I have written a script include for that and then called the function in the dynamic filter. Although, it does not seem to be working. I have...
Hi All, i need create a variable in multirow variable set with type as label but unable create any suggestions on it.
Hi ppl, I just wanted to display only the Text mentioned in the worknotes from @ activity stream notifications preview . So I had used the journal entry of worknotes in the mail script "ng_activity_mention_body" script : if (current.field_name ...
Hello There, On incident form i have a requirement like once state is changed from "Resolved" to "Assigned to" have to ask for confirmation "Do you really want to re-open incident" and after clicking ok , comments should be mandatory and should s...
Hi Experts, I need help in the following case. The field invoice_address is a reference field to the table x_addressen. In the table x_addressen is the field key. A example key is: BKH-1-2 Than I have the field Group Company (it’s a mandatory field)...
Is it possible to provide a Guided Tour on a specific Service Catalog item? If so, how do I do that? I tried looking in the docs, but I couldn't find anything for that. It seems it has to be tied to a specific list view or other type of page. As usua...
Hi, I have a field with 3 choices and 6 more fileds and if i select first choice 4 fields should be visible with some name the field name should be changed and if i select second choice and only 2 fileds should be visible with name changing.How ca...
I used this script from a previous thread. But when I click the button it doesn't copy the board. I currently have it on the form view of an already created VTB but it doesnt work. https://community.servicenow.com/community?id=community_question&sys...
