What is Catalog item and how to create it into that how to create Variables in it.

[kranthi2]

Hi,

What is Catalog item and how to create it into that how to create Variables in it.

Please help me on the same.

[Ruhi Jibhyenka1 · Accepted solution]

Hi kranthi,

A catalog item can be a good or service. If something can reasonably be ordered by itself, it's a catalog item. If something only really makes sense as part of a greater whole, it's part of an item, rather than an item in and of itself. For example a new Dell server is a catalog item, as is a new Executive Desk.

A Catalog Item

Service catalog enables you to define individual catalog items.

To create catalog item,

1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
2. Click New.
3. Enter the catalog item details.
4. Click Submit.
5. (Optional) Assign the item to additional catalogs and categories.

To create a variable for a catalog item:

1. Navigate to Service Catalog > Maintain Items.
2. Select the desired catalog item.
3. In the Variables related list, click New.
4. Select the variable type - some additional fields are displayed depending on the type.
5. Fill in the fields.

Or refer the below links:

https://docs.servicenow.com/product/service_catalog_management/task/t_DefineACatalogItem.html

https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/service_catalog_managem...

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

Ruhi.