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Restrict spaces in IP address

Hi All Can someone please help with below script, how can I validate whenever user enters spaces(beginning, end, inbetween) in the string. Should not allow user to enter spaces. function onChange(control, oldValue, newValue, isLoading) {    if (isLoa...

Ankita9793 by Tera Contributor
  • 607 Views
  • 8 replies
  • 0 helpfuls

Flow Designer - sequential approvals bug?

Hello smart people! I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture. However, weird thing is happening. If the 1st le...

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SNNoob by Kilo Guru
  • 1766 Views
  • 10 replies
  • 0 helpfuls

Want Run Schedule Jobs in Sequence one after other job

Hi All,@Ankur BawiskarI had a requirement to run schedule job one after another in the Sequence. i had 6 schedule jobs as now. i want run in sequence see below logic how i need. please let me how i can achieve this.Once Schedule job A run completes t...

Resolved! How to see which work item is impacting agent capacity

Hello, Curious if there is a way to find out which Work Item is causing Capacity in Use for a given agent. Scenario: We have an agent that is stuck with 1 Capacity in Use, but cannot locate any Interaction or Work Item that would be causing this. Cli...

Resolved! VIrtual Agent Topic visibility user specific

Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...

marcinkopiec by Giga Contributor
  • 2081 Views
  • 5 replies
  • 0 helpfuls

Incident Created Notification - Include SLA Definition

I am trying to create modify the incident created notification to include the SLA definitions for our end users. I know it is not included in the Incident table but it is would be part of the Incident SLA table. Can the notification be set to the Inc...

Quinn2 by Tera Contributor
  • 496 Views
  • 6 replies
  • 0 helpfuls