When using this code to link the record ${URI_REF} for an email about question/answer or KB article, it links to the RAW record and not the KB interface the users are familiar with, how can we link it directly into the KB interface?
hi experts. i have created a Rest message template. i was wondering how can i create a button on the incident form that will take the serial number of the machine and open a form to intake some of the values for the rest message and submit to Dell u...
Hi Team, could you please assist here:If the 'requested for' and 'site owner' variable's values don't match, then display a mandatory upload button with 'xyz' text?here both the variables refers to user table. Thanks
Hi all, I want to know that whether there is any way through which we can show email address of the user in the list collector field on record producer instead of just name. For ex- I want to show Kiel Mubrach (kiel.mubrach@company.com) instead of j...
In record producer why multiple attachments are coming instead of adding only 1 attachment there ?
Hi experts,I have an record producer when submitted creates a customer case, when this case is created an Incident is created using BR where this customer case is the parent.Now, I have an requirement to add a Free text field in the record producer, ...
1) if you see the 1st picture I created a flow using Spokes I created workspace as well in slack so the problem is like I'm not getting the message which i have given in the flow to stack after testing I shared a results can any one help me what is i...
As a user who has all the report related roles (report_admin, report_alias_admin, report_global, report_group, report_publisher, report_scheduler, report_user, report_viewer) when clicked on the 'Edit Report' or 'View Report' Ui actions on any of the...
Hi All,We are creating the custom backup tables to store the data.We are creating the backup tables using script on certain conditions. What we want is to create all the available fields from source table to backup table as it is.e.g We have incident...
Hello,I'm looking to auto approve a group approval using change approval policies. I see there is only one option to approve of reject which is the user. Please guide me in auto approving the group approvals using Change Approval Policies.
Getting 'Scope does not have access to table 'sc_task' while trying to create new task in Flow Designer I have also tried creating cross scope privileges to write from source application to target app in my instance and it still does not work. Any...
Hi Team,To create incident quickly we have certain templates created and shared with the group. When a template is shared to specific group, all members have the option to delete the template. Because of this most of the templates being deleted by mi...
Hi All,i am having a variable set in some scope, but i want to use that in global scope for 1 catalog itemin the variable set i want 3 variables should only be visible for 1 specific catalog item and also i need to show and hide them based on that ca...
Hello, I am looking for a solution , where incident should be auto resolved when someone from incident assignment group make a update in additional comments. If no additional comments updated, incident assignment group members should get reminder ema...
Hi All, I have below requirement... in the form there is one button called requested when ITIL user clicks on that button at that time Additional Comments is mandatory, when user add wright some comments in Additional comments it goes to activity par...
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