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AWS service management connector installation problem

STEP 1:STEP 2: STEP 3:Hi, I am trying to install "AWS service management connector" in my personal PDI from servicenow store. When I click on download option it is redirecting me to SSO login and when I enter my snow credentials of my personal PDI it...

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imran sk by Tera Contributor
  • 546 Views
  • 2 replies
  • 0 helpfuls

How to Convert string to lowercase in workflow?

Hi Everyone  I'm Trying to convert string to lowercase in workflow but it is not happening. below is the snippet of script and error message , please help me with the solution  Thankyou,Pranitha

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Pranitha07 by Tera Contributor
  • 515 Views
  • 2 replies
  • 2 helpfuls

Resolved! CSV Data to insert mrvs variable field's

In ServiceNow, to map and store data from a CSV file into a Multi Row Variable Set field in form.If user upload the csv file in upload field the automatically data of CSV will automatically set in multi row variable set in form.

Update existing open RITM to use flow instead of workflow

Hello Experts, Few of our catalog items had workflows defined to trigger approvals and task creation. We had to uplift the catalog items to trigger the approvals and task creation using Flow, instead of the associated Workflow. Everything works well ...

Somujit1 by Tera Contributor
  • 801 Views
  • 5 replies
  • 2 helpfuls

Where to put MS SQL DBs in the CMDB

We are struggling with how to represent our MS SQL DB's and DB Instances in the CMDB.   We are further confused by the placement of cmdb_ci_db_mssql_database in the cmdb_ci_db_instance hierarchy rather than cmdb_ci_database.   We are not using an aut...

jimlynch by Kilo Contributor
  • 1384 Views
  • 2 replies
  • 1 helpfuls

major incident trigger rule

Hi all,what is trigger rule for "P1 incident lasting more than 30 mins".Basically if priority 1 incident is created you it should wait till 30 mins then after 30 min it should be proposed as major incident candidate. OR if a incident is created a wee...

SM123 by Tera Expert
  • 1302 Views
  • 3 replies
  • 0 helpfuls