Major Incident Management is used to handle high-impact issues that affect critical services or a large number of users. In ServiceNow, such incidents are flagged as major incidents and follow a special process. A Major Incident Manager is assigned, notifications are sent automatically, and a dedicated team is brought in to resolve the issue quickly. ServiceNow also helps with real-time collaboration, updates to stakeholders, and tracking the resolution progress. After the incident is resolved, a review can be done to prevent it from happening again.
OOTB Demo of ServiceNow Major Incident Management Process LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or copying of functionality is not allowed!
