What is Major Incident Management and how it is handeled in servicenow?

shubhamsdwb · ‎07-05-2025

garimakharb · ‎07-05-2025

Major Incident Management is used to handle high-impact issues that affect critical services or a large number of users. In ServiceNow, such incidents are flagged as major incidents and follow a special process. A Major Incident Manager is assigned, notifications are sent automatically, and a dedicated team is brought in to resolve the issue quickly. ServiceNow also helps with real-time collaboration, updates to stakeholders, and tracking the resolution progress. After the incident is resolved, a review can be done to prevent it from happening again.

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Dr Atul G- LNG · ‎07-05-2025

Hi @shubhamsdwb

Here is my demo video for MIM:

https://youtu.be/SW_ZacFHT34

Also if you want to more about MIM, you can follow the Now create Assets.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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