I have a requirement to export all the active RITMs to excel. I want to get the variables and values for each RITM and also want to get the SCTASKS numbers associated with them and the comments and worknotes from both the RITM and all the SCTASKS of ...
Hello,Sorry if my question is not in the right place.For processing our requests, we assign tasks to a group, as well as to a member of that group (which I believe is the standard procedure).I am looking to create a report that lists the members of t...
Dear allI'm looking to increase my understanding of how ServiceNow intended for this to work, if an organization wants to use On-Call Scheduling app, and wants to use SMS and Voice as alternatives for notification, but does not want to use Twilio. No...
As listed in the title, we’re running into consistent challenges recovering IT assets from remote and hybrid employees during offboarding. We’re using ServiceNow for our offboarding workflows, but there seem to be some gaps when it comes to physical ...
We have a reference field of Users, when clicking on the ( i ) button, the popup shows and users can edit their porfile from there.We wouldn't like to restrict (ACL) fields but disable saving from Popup
Hi all,Can someone suggest a way to identify if any approval goes to a specific user or to any group, they are a member of, without checking all workflows or flows manually?Preferably using a background script.Thanks in advance!
After reviewing multiple community blogs and articles, I have consolidated and finalized the content below. -------------------------------------------------------------------------------------------------------------------------------------------Mig...
Hi everyone, I am looking for a way to streamline how users share attachments from a Requested Item (RITM) in ServiceNow. Ideally, I'd like to:1. Drag and drop an attachment directly from the RITM record into an Outlook email (desktop or web), withou...
Hi All,can you please help the below UI Action script in the new window also fill in:Sub PTASK type = same as the Investigation PTASKCause code and Sub cause code = same as the Investigation PTASKUI Action:createRemediationTask();function createReme...
Hi All Cannot help thinking I've missed something obvious, but am finding it virtually impossible to limit visibility of the Service Operations Workspace to a pilot group. The glide.ux.user_criteria_enabled property has been set to true, and I have c...
Hi All,I am using script incude in onload client script on change request table.When loading multiple records at a time not getting response for few records(below alert is not triggering), I guess script include is not yet called. Script I usedfuncti...
Hello every one, I need to send a notification from a RITM (with an email script) containing mutiple values in a List collector of a MVRS, I've got some issue. I have a MRVS with 2 Lists collector : In the notification, it works when only 1 user/prof...
Here is an example of ServiceNow Yokohama out of the box on Standard change proposals. You are able to add both blue helper text as well as actual helper text for each field (not even ghost text, actual text). I checked and this text is independent t...
I'm trying to deploy ADO with DevOps Change Velocity, but I'm getting an error saying "The callback cannot be processed because the orchestration tool cannot be notified." implement stage but in ADO the notification never arrives so the stage does no...
Good afternoon.!On the Incident table, in the filter condition, if we search for below keywords using filters, then it is not retrieving exact results. It is combining all 3 of them. But in Test instance, it works correctly. Please help.#1SMO_Downgra...
