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Notifications not visible under related list notification tab

I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...

akashlandge_0-1758804007159.png
akashlandge by Tera Contributor
  • 345 Views
  • 1 replies
  • 0 helpfuls

incident aging report for 15-60, 60-120 and 120+ days

HI Team, i used below filter for  15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for  15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...

vamshi2 by Tera Contributor
  • 616 Views
  • 6 replies
  • 0 helpfuls

Resolved! Changing Field Style for Problem Tasks if due date is passed

I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...

Joe Taylor by Giga Guru
  • 4774 Views
  • 22 replies
  • 2 helpfuls

HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

jobin1 by Tera Expert
  • 916 Views
  • 5 replies
  • 0 helpfuls

Can't find Manager Workspace

Hello,I'm trying to set up a schedule for my agents, I've seen the guide and the first article in it refers me to the manager workspace which I'm struggling to find.I'm an admin on my instance and I have the prerequisited roles.Would appreciate any h...

RonAlmog by Tera Contributor
  • 1861 Views
  • 7 replies
  • 1 helpfuls

bulk emails triggers

Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox 

rawan farag by Tera Contributor
  • 614 Views
  • 5 replies
  • 0 helpfuls

Notification are not visble under notification tab

I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...

akashlandge_0-1758803695657.png
akashlandge by Tera Contributor
  • 481 Views
  • 2 replies
  • 0 helpfuls

Change State transition from Authorize to New Denied

Hi All, I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or bus...

Change Error 2.PNG Error Change Transition.PNG