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SLA to be attached to Change Management

Hello Members, I have a requirement to attach SLAs to Change records to measure if the given change was performed withing the planned start and end time or not (if actual start time of change and actual end times are within planned start and planned ...

Mihai5 by Kilo Contributor
  • 7431 Views
  • 5 replies
  • 3 helpfuls

How to hide OOB dashboards from Platform Analytics

Hi Everybody, In Platform Analytics, I see some out-of-the-box dashboards that I don’t want users to see.When I check the table pa_dashboard.list, I can open the dashboard records. However, in some of the record forms I can see this message appearing...

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SNOW_22 by Tera Contributor
  • 834 Views
  • 6 replies
  • 1 helpfuls

Resolved! Attachment variable - Service Catalog

Hi All, I am having a attachment variable in a catalog item. The maximum limit of the attachment should be 20 mb. Can anyone please let me now how to achieve this? Thanks, Vinu

Vinu1 by Tera Expert
  • 5218 Views
  • 4 replies
  • 3 helpfuls

ITIL 87

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...

Ashok  kumar by Tera Contributor
  • 5204 Views
  • 7 replies
  • 10 helpfuls

Resolved! Hiding fields on portal using Client Script

Good day!I created a catalog client script that hide fields if the requested for is member of a group and selected specific request type. It works on the portal, but an issue encountered while changing the requested for field. Can someone know how to...

AndriaLynG by Tera Contributor
  • 2157 Views
  • 16 replies
  • 2 helpfuls

Flow Designer - Error Handler

Hi All,I have a flow  with few AD actions (add user to groups) and I also enabled error handler at bottom of flow to create task if there is any error in flow. The add user to groups AD spoke used mid server to add a user to group, if mid server fail...