What is OOB Connector in Integration?

Sruthi17
Kilo Sage

‎09-05-2023 07:39 PM

Hi Experts,


Can someone please help me understand what is OOB connector vs custom integration in Servicenow?

What is the difference?

0 Helpfuls
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3 REPLIES 3

Ravi Chandra_K
Kilo Patron
Kilo Patron

‎09-05-2023 08:05 PM

Hello @Sruthi17 

Greetings!

Connector in ServiceNow is for connecting and integrating external systems, applications.

We have connectors for external systems like SolarWinds, Azure, Jira etc. 

If there are no connectors for a particular application, the custom Integration has to be developed.

please mark the answer as correct and helpful if helped.

Kind Regards,

Ravi Chandra.

Sruthi17
Kilo Sage
In response to Ravi Chandra_K

‎09-05-2023 08:13 PM

Hi @Ravi Chandra_K ,

 

Thanks for your response, is there a way to identify if a integration is a OOB connector or custom one?

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Mathieu Lepoutr
Mega Guru

‎09-15-2023 01:40 AM

Hi

an OOB connector is out-of-the-box and means you are working with Snow webhooks and api's to set-up the integration.

 

A custom integration can be a 3th party integration like Exalate, this will do all the work for you and you have full control over the data that will be syncronized.