What is OOB Connector in Integration?

Sruthi17
Kilo Sage

Hi Experts,


Can someone please help me understand what is OOB connector vs custom integration in Servicenow?

What is the difference?

3 REPLIES 3

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @Sruthi17 

Greetings!

Connector in ServiceNow is for connecting and integrating external systems, applications.

We have connectors for external systems like SolarWinds, Azure, Jira etc. 

If there are no connectors for a particular application, the custom Integration has to be developed.

please mark the answer as correct and helpful if helped.

Kind Regards,

Ravi Chandra.

Hi @Ravi Chandra_K ,

 

Thanks for your response, is there a way to identify if a integration is a OOB connector or custom one?

Mathieu Lepoutr
Mega Guru

Hi

an OOB connector is out-of-the-box and means you are working with Snow webhooks and api's to set-up the integration.

 

A custom integration can be a 3th party integration like Exalate, this will do all the work for you and you have full control over the data that will be syncronized.