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What is the difference between Unsuccessful Change and Failed Change ? (Close Codes in Change Management)

tanveer
Tera Contributor

‎08-17-2022 04:38 AM

What is the Difference between Unsuccessful Change and Failed Change Close Code in Change Management ?

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Anurag Tripathi
Mega Patron
Mega Patron

‎08-17-2022 04:49 AM

Hi,

These states are not OOB but custom to your company/Instance.

In the OOB You get Closed Complete, Closed Skipped and Closed Incomplete.

Take a look at the OOB States for change

State model and transitions (servicenow.com)

-Anurag

-Anurag
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