What is the difference between Unsuccessful Change and Failed Change ? (Close Codes in Change Management)

[tanveer]

What is the Difference between Unsuccessful Change and Failed Change Close Code in Change Management ?

[Anurag Tripathi]

Hi,

These states are not OOB but custom to your company/Instance.

In the OOB You get Closed Complete, Closed Skipped and Closed Incomplete.

Take a look at the OOB States for change

State model and transitions (servicenow.com)

-Anurag