what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles?

saiteja6
Kilo Contributor

‎09-08-2020 01:19 AM

what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles(most useful articles))?

I want to know the use or logic of this "most useful articles".

what is the background functionality behind this? and how we can configure a knowledge article record to display into the "most useful articles".

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MrMuhammad
Giga Sage

‎09-08-2020 01:34 AM

Please refer below thread

https://community.servicenow.com/community?id=community_question&sys_id=04310be5db98dbc01dcaf3231f96...

Function "getMostUsefulArticles" is an internal Java function so not accessible for modification.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0820000

Thanks,

Sharjeel

Regards,
Muhammad
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