Hi ALL, it's always good to know what goal are we aiming to achieve, having said that and from best practice perspective, I wonder how many incidents per Endpoint or per user would be acceptable within an enterprise according to technology standards,...
Hi all, We are receiving the error message multiple times and we implemented one after insert Business rule to add some checklist item in work note when ever change is created it is working fine when there is no error message if we got any error me...
Hi All,I am having 1 test step to update comments when Re-open incident UI Action is clicked. Step number 6 is getting failed.Unable to set field 'comments' to value "Test ATF". Field comments is not editable , this failure message is appearing. Kind...
I have field in a variable set and this variable set is included in 130 catalog items. And I want this particular field to be hidden for 2 catalog items and show in all 128 catalog items.
We have installed and configured the MS Teams integration for ServiceNow. Followed the link below. https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/setup-azure-app-ms-teams.html The integration appears to be...
How does one create a known error article from a incident?However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?
Hello community, How can I hide "Delivery time" under "Order this item" on my calalog items on the Self-Service application view? I've found these 2 recommendations on the community but neither of these are working for me. - On the Catalog Ite...
Hey,I am trying to retrieve all records for a Paginated API using the REST Data source type and the integration works fine and returns the first 500 items (off 780). However, I am not sure how to gain all the records from each page without defining a...
Hi All, I have created one 'Custom' type variable in a 'Create Incident' Catalog Item.And I have set a Macro to this variable.(This macro display an image. I have already added image to 'db image' table. Also this variable displays image when I cl...
When an incident is created, the caller will receive the email, and when the caller replies to that confirmation message from the caller's email account that reply will reflect in the activities of the incident as an Email received, when these types ...
Hi, I have a change record where it state is updated by the system....Is there any way we can figure out why and how the state change is happened and updated by system. It is actually a cancelled change record, the change record is cancelled many yea...
Hello,I have a requirement to send an email out to all of our ServiceNow assignment group managers on a Quarterly basis asking them to review the member of the group you manage in servicenow. If anyone know how to create this notifcation please share...
Hi I am trying to execute the SQL statement as below'select DBMS_METADATA.GET_DDL(''FUNCTION'',''' || LIMIT || ''',''SYS'') from DUAL' from dba_profiles where RESOURCE_NAME = 'PASSWORD_VERIFY_FUNCTION' and limit !='NULL' order by PROFILEHow to fi...
Hi,We have a table called u_support_case_management which extends the task table. When I link an Incident from the related list of the Support Case Management form, and then navigate to that particular Incident, the relationship is not working.It sho...
Hello, I'm still learning Flow Designer but I am unable to find any documentation on referencing the 'last successful run time' within the Flow (e.g. variable, script, etc.). I'd like to use this date/time as an input for incremental query. Is this s...
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