Hi, I have a requirement like ,I have a two variable in a form "Requested for" and " groups are" both are reference fields.When i select any user in "requested for" variable then in the "groups" variable it only shows the groups which the selected us...
Hello everyone, I'm creating a new Record Producer for a custom form which has once field with a "List" type field.I'm not able to find List type field in the Record Producer.Please help me in configuring it and please let me know if there is any alt...
I have a list collector field group_access on a catalog item, i need to add a single user i.e requested for on the form to all the groups selected in group_access, how can i do it using script/UI action. I have used below script, but it seems not wor...
I have condition(javascript: 'u_full_name=' + curreant.variables.hostname_requested_for.name) in reference qualifier.However I want to other condition like u_chassis=x^ORu_chassis=y^u_lsa_event_duration=10 in the same reference qualifier.How to ach...
I am taking the ITSM Implementation simulator course. One of the tasks is listed below. I am supposed to create a Maintenance Schedule that applies to 3 CI Classes, but it only allows you to apply to 1. How do I do this? 1. Create a maintenance s...
Hello, I recently made changes to the incident and problem form but I noticed I was not using the correct update set. How am I able to move my changes from dev to prod under a new update set? Without having to redo it.
Hi All!I have an issue with Inbound Action which cause that when user reply to the email notification related to resolution, then state of incident is always changed to 'In progress'I want to change this Inbound action to change the state (reopen the...
Dear all,I have a question of which i can not find the answer in this forum. Perhaps the answer is already given but I use the wrong search words?Anyhow, In the past we hardcoded group assignments to groups in flows we created in flow designer.at thi...
Hi All, I want to fetch phone field(contains code eg: +91 for India, +65 for Sweden) value which will be based on country selection both fields are present on cmn_location table.I also have another field called country on catalog item which is a look...
hi how to create requests from the excel sheet data that is attached to an inbound email with particular subject?
Hi All, I am new in this enviornment, My requirement is : I have one field name :IP address this can accept only this type of format XXX.XXX.XXX.XXX(12 Digit and 3 dots ). I have tried to use the pattern in client script,Unable to understand how it...
If tasks is closed then RITM should close complete using flow designer.
How to disable the submit button in the catalog form if the variable choice option is selected as Disagree
Hi all, I have a requirement to display sc_task details on portal in the same way as displayed for RITM. On clicking the RITM number, another page with all its details opens. I'd like to have the same for tasks as well. Can someone plz give me a i...
we have one single line Text variable in default value i am given 1but it's not displaying in portal But above default value is not reflecting in Portal please check below screeshot. so please let me know what is the issue
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