When a requested item is closed the asset linked to the item remains 'in stock' with a sub-state of 'reserved'. We then open the asset and manually change the state to 'in use'. Ideally I would like this to happen automatically when the related reque...
Hi , We have embedded a smiley in email for feedback which is being triggered as a notification, similar to this. https://www.servicenow.com/community/itsm-forum/inbound-action-to-update-assessments/m-p/2528013#M491178 On clicking on any smiley email...
Not even sure if this is possible, but I have exhausted all logic that I can think of and it's still not working and searching on this site only gave me the instructions on how to add the order guide link to the Request form. This is for new contract...
I have installed the Netbrain application from the ServiceNow store and able to integrate it. I have requirement like the device map should be visible at the Servicenow Incident page but it is not coming as expected. It is coming like this But it ...
Hello, Currently we have paging setup for INCs in a mostly OOB way. Every so often a SMS message doesn't hit the person on-call for several hours or even a few days. However, that ONLY happens for people on Verizon using vtext.com messaging. The q...
Hi All, I have a reference variable on RITM which is linked to the change requests.I want to create the link to change request in the notification email body. In this case, a workflow notification is being used.And am able to get the solution if I ha...
Has anyone done a migration from Zendesk Guide to ServiceNow Knowledge? Customer has about 800 articles they need to move. We thought about using the External Content Integration plugin, but it doesn't look like Zendesk supports WebDAV. They have som...
Dear Community, Could anyone please explain what actually will happen when we enable the tabbed forms,User preference -> Tabbed.form -> value(true) Thanks in advance
Hi All, and @Ankur Bawiskar , I am trying to create a ATF for a Catalog Item, after setting up the values (Hardcoded and also Run Script Output) if I use the 'Submit a Form (SP) and assert type as Form Submitted to Server it throws an error 'FAILURE:...
Hello Guys, I have created a true/false field on the Customer_Contact table labelled "u_non_standard_request_authorised" I am looking for a way to add the user of the record to a group I have created "Non-Standard Request Authorised" when the value i...
I have a report for Incidents and Requested Items created in last 6 months, and I wanted to add same from last year - so I got the below. Is there a way to have those next to each other by month (ie. December of 2021 bar directly next to December 20...
How to give access to Attached knowledge related list to a user? User has ITIL and Knowledge role
I want to be able to create generic email notifications based on a catalog items category so one for software, hardware, access etc. When creating the notification I'm creating this on the requested item table (sc_req_item) using item.category but I ...
Hi All,I got a requirement to rename the Button on UI Page from OK to Submit. Please help me in providing the solution.Here I am attaching the image.
Hello Experts,wondering if I could get some help with Integration issue that we have currently. we have integration to create request item via service catalog API, recently we notice that some payloads dont get transformed into tickets , and emply re...
