Resolved! Import data into M2M table
Can anyone guide me the end to end process of importing data to an M2M table in servicenow?
Forum Posts
Cost per Ticket
The average expense pertaining to each ticket.
How to use GlideAjax in on submit client script
Hi Team,I have to do a validation on one variable called tax id ,if the tax id does not exists in account table ,it clear out the value, and is happening with On change client script.But it should not allow to submit the form.But form submission is...
I would like to create a link to the Approval page of the Request item in the content of the notific
I am creating a notification for the Approval table.I would like to create a link to the Approval page of the Request item in the content of the notification.How can I create the link?
Saviynt users are not inserting/updating to ServiceNow user table
Hi , As we installed a plugin a saviynt -> Saviynt users are stored in the below tablex_saviy_iga_user from these table users need to insert /update to servicenow sys_user table As we checked there is OOB business rule and script include USER: Bef...
Resolved! Announcement : Email Template
Hello Everyone,I have an requirement, when someone is creating an announcement then email should be send. I have created one notification and one email template, both on announcement table. Now in the emails signature the name and title of should be ...
Resolved! Why to create custom table under the scoped application not on the Global application
Hello All, When I am trying to create the custom table under the Global application on the header of the form the message is "ServiceNow recommends creating custom tables in scoped applications. To learn more about creating scoped applications, click...
Post Incident Report
Hello My team are in the process of adopting the Major Incident Workbench and the subsequent PIR generated from the Major Incident. However, the generated PIR contains all of the system updates as well which no one wants to see. Can we generate PIR w...
What does not work if we don't use Taxonomy Nodes?
Hi,Can Service Portfolios link to Service without a Taxonomy Node?I can see these are not mandatory in the platform and you can indeed create a Service with a Service Portfolio, without a Taxonomy Node - however does doing this impact the functionali...
Add Risk Assessment Button to Service Portal Form
Our Service Portal has a data table widget for the Change Request table. Some users create changes via a record producer in the portal.I want to redirect them to automatically be presented with the risk assessment after the creationAND/OR have the Ri...
How can I autopopulate a tag with information from a catalog item?
Hi ,I am creating a catalog item and want to create a flow where information that is entered into a short description field is auto populated on the backend side. When a user fills out information on the catalog item, it then shows up on the back-end...
Adding users to watchlist on sc_task and inc table through task table
Hey folks, I've been trying to add users to the watchlist on Inc and sc_task form based on the assignment group, but it either works on INC table or none. tried adding using task table but didn't seem to help. Tried a couple of ways through after bus...
Resolved! Login page banner image
Hi,I want to change the login page banner image.I followed the below steps:1. Uploaded the image in db_image table2. System Properties-> System3. Banner image- added the image name But still ServiceNow banner is showingPlease help in this. Thanks,Sam...
How to configure property glide.knowman.section.view_roles.stagesAndRoles
Hi All, Looking on what value to add in the property "glide.knowman.section.view_roles.stagesAndRoles" for the articles in the Pending Retirement state to appear on KB portal. Below is the article and the resolution, unable to set the value in the wa...
include attachments in email notifications
HiI want to include attachments in email notifications.Notifications no longer include attachments when sending conditions are event-triggered.If the send condition is Record Insert, the notification includes attachments.If the sending condition is e...
