What is the Model Number field for exactly?

[klf1123]

When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the manufacturing part number should go? It appears in the tool that within the Vendor Catalog that Product ID is also listed as manufacturer part # though in the training I think that was said to be the vendor part# so that would make sense since its the vendor catalog.

The example in the SN training manual:

        Manufacturer: Hewlett Packard

        Name: HP LaserJet Printer M551dn

        Model Number: CF082A

Model from BDNA

        Manufacturer: Hewlett-Packard Company

        Name: LaserJet Enterprise 500 Color M551dn

        Model Number: M551dn

So where do I put the manufacturing part number if I use BDNA and I still need to capture the vendor part#? Why are these fields not distinctly called out in ServiceNow so that its more clear?

[Community Alums]

Sorry about that. I did hear back. This was a design decision at the time in BDNA that appears to have been based on a misunderstanding of the fields. When I described how this field was supposed to be used, I was told the integration will be updated in an upcoming release to populate these fields properly.

[klf1123]

Great! I did put in a support request with BDNA also so hopefully that helps move the change forward more quickly. Thanks!