Currently we can Cancel a request by updating the Request State to Closed Cancelled, or by clicking on Cancel Request.. This cancels the REQ and updates the RITM and SCTASK to Closed Incomplete. We would like this same functionality from the RITM. W...
Hello ServiceNow Community,I’m currently facing an issue with the Change Management module in ServiceNow, specifically related to workflow automation and approvals.Here’s a quick rundown of the problem:Problem:When creating Change Requests (CR) in Se...
Which moduale is related and available on demand for AI - ITSM ?
Hello Community! My requirement is. I need to develop SSO integration with microsoft entra id by using openID connect identity provider.For that I have created below openID connect identity provider Initially page is redirected to enter id and pas...
We'd have a need to create a group hub. The one group (10 people) doing triage for many groups - all tickets appear in "my groups work" - but preferably without needing to add the triage members to every single group. This triage group would only se...
Hi There, We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the ...
Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...
When my company logs changes, the impacted services (application services, business offerings, business services) are returned as desired into the Impacted Services tab on the change management form. We have a business requirement to for servicenow t...
Hi All, I'm trying to add the CI Relations section to the form. When checking how it is implemented in other tables, it shows the message: "The CI Relations formatter only supported in UI16 and earlier." This is the required section: Is this the sam...
Hello Community, I am facing an issue where all workflows in my ServiceNow instance are not working. Whenever I try to trigger a workflow, it keeps loading indefinitely and does not proceed further. What could be causing all workflows to be stuck in ...
Hello All,Our requirement is to update the replied content from an email into the worknotes section of a ticket. I created an inbound action for email replies, designing the script based on my email format (worked properly). However, when other users...
Trying to populate a list field dynamically based on the combination of 2 fields. On the form level it is working but not working with list. For any combination it is showing the entire item in the drop down instead of filtering it out.
Hi, Can anyone please suggest how to track deflection metrics for searches on portal. Do we have any such OOB feature. Thank you in advance! Regards,Sree Keerthi Kasula
Hello,I'm working on a report using the asmt_metric_result table.My goal is to display the results of surveys following the processing of my group's RITMs.The assignment groups field was only present in the tasks associated with the RITMs. I would li...
Hi Experts, I have created a standard change template. But I can't mark the Risk value as low. The Risk field is not available in the drop down value. Can anyone please suggest a solution on how to enable it and get it done by scripts? Please refer t...
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