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workflow variable

hi all i have a short question:i have a short task to select an specific group once the manager approves,i really want to know if im putting everything correctly,because i sont ussually use workflow, here is the attach the variables are connected by ...

workflow.png
josue_prado by Tera Contributor
  • 222 Views
  • 2 replies
  • 0 helpfuls

Normal Change Templates

Hello, While I see there is ability to create standard change templates however the client is looking for the ability to create normal change templates which has the ability to create change tasks on the normal change. I also see that out of the box ...

Ricky Singh by Tera Expert
  • 5604 Views
  • 11 replies
  • 2 helpfuls

Resolved! Phone number fields

Pretty simple question, but it has me stumped.  I need to move a user's phone number to a single line text variable.  How do I do that ?  g_form.setValue('telephone', usr.phone);  doesn't work.  Seems like have to do with the users phone number field...

phone number search

I am trying to search phone number field from user record from incident but only exact search is giving the right results if my phone is stored with "-" and I use / it does return right results. Does the user have to search with exactly as it appears...

samadam by Kilo Sage
  • 2198 Views
  • 5 replies
  • 0 helpfuls

Change the sort order of a list collector

I have a list collector setup as a variable within a Service Request which point to a database that contains a list or Companies. I need to sort this list of Companies within the list collector in a certain order.At the moment the list collector is a...

achecketts by Kilo Explorer
  • 13782 Views
  • 15 replies
  • 33 helpfuls

Can we store Archive CIs permanently in Archive tables?

Hi Is there any default time the archived CIs will be available in Archive tables? If yes, what is the default time they will remain in the instance? If we haven't created any destroy rule, then the Archived CIs will be stored permanently in Archived...

Pavithra16 by Tera Contributor
  • 504 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto complete computer information after the computer name

Team, I have a requirement to auto complete (Show) the list of computers from the requested for, I already did it using Lookup multiple choice, as you can see below, but I need to more information aside of the computer name (Model and Serial number),...

Screenshot_1.png Screenshot_96.png

Resolved! I want to change greetings in virtual agent

Hi,As per below image, I want to change the greetings like below:1. "Hi, I'm your Virtual Agent. Let me know how I can help you today." to "Welcome to servicenow, your virtual agent."2. "What's your issue or request? Or take a look at what I can help...

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mania by Tera Contributor
  • 2250 Views
  • 8 replies
  • 6 helpfuls

How to make guided tour visible for end users

Hello All, I have created a new guided tour on Standard UI (Incident list) for users with itil role to view. I have followed the docs available online but could not figure out how an end user can view the guided tour meant for them.I tried impersonat...

KrunalP by Tera Contributor
  • 713 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to update worknotes if changes occurs in related list.

Hi Experts,I have to update current table worknotes if any changes occur in related lists of it including what changes occur also to be captured . How to achieve this ,could someone please help on this..For example in related list  if any field updat...

kh69293 by Tera Contributor
  • 486 Views
  • 2 replies
  • 1 helpfuls