We have recently started using On-Call scheduling to manage our High and Critical Incidents and tasks. We have a trigger rule that works to auto assign for all groups (assignment group is dynamic oncall groups) using the Oncall Assign workflow. Howev...
Hi All, We have observed that there are duplicate user records (sometimes more than three) with the same name in the system. However, only one of these users has a valid User ID, while the others do not.When opening a user's profile, we can see relat...
I am new to the service now, What is impersonate user and how it's work.?
Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...
How to check, Security incident in security incident response workspace to digital IT incident relationships maintaining context, and also status synchronization of security incident and digital IT incident, requirement is to check only OOTB configur...
I’ve created a Relationship under the Catalog Task [sc_task] table to display related notifications. This works for most notifications linked to a Catalog Task, but it does not show the out-of-the-box @mention notifications.I can see those @mention n...
HI Team, i used below filter for 15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for 15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...
Hi Community Members,If anyone having reference document to integrate OIM TO ServiceNow
I'm trying to change the font color of the due dates in the list view of PTASKS if the due date is past, but no matter what I try it doesn't seem to work. Here's what I have now: Table: Problem Task [problem_task] Field Name: Due date Value: javascri...
Hi All,Is there any way that we can push HTML format in work note section from server side code ?
I'm developing a catalog for a client, and our record producers have specified Impact and Urgency variables in the Incidents table. I have an instance for several clients and many rules are transversal.These variables already exist in the Incidents t...
I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...
Hello,I'm trying to set up a schedule for my agents, I've seen the guide and the first article in it refers me to the manager workspace which I'm struggling to find.I'm an admin on my instance and I have the prerequisited roles.Would appreciate any h...
HiWe are trying to run a powershell stored on external client server on their C:drive, but we keep getting a powershell execution error - "Step Status": { "code": 1, "message": "Powershell execution error"with Windows error code 8013...
Hello All, Can some one confirm me if we can create Groups, location, users in consumer instance from provider instance using service bridge? If yes please help me with steps