Agent Workspace Attachment dialog window
Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading.
Forum Posts
Sending SMS to ststic users when a P1 incident created
Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...
Flow designer's trigger is not working once the record is created in the table
Hello ,I am trying to work in flow designer where I have set a trigger condition as shown below : when I am testing the flow it is working correctly but on activating the flow the trigger condition is not getting triggered.The table being called her...
Resolved! Using Image Variable Type to Put In Image Into Knowledge Base Article
Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...
Pricing details of Plugins
Hi Team, I would like to know the charges that incurs for installing below plugins in Sub-PROD instances.1. Automation Discovery2.ITSM success Dashboard Indicators. Thank youUttam
what is window.GlideWebAnalytics.trackEvent() method ?
I have seen this "window.GlideWebAnalytics.trackEvent("Service Catalog", "Widget Name", "Widget Description")" is being used in the some of the Widgets. I want to know what or why is it being used ? IF I convert this into "$window.GlideWebAnalytic...
Resolved! Parse the Excel sheet and create records in Table
Hi Everyone,when an Excel sheet is attached in an Attachment Variable with the provided template in a Record Producer, I need to parse the Excel and create the records in a custom table.so I wrote an After insert BR and parsed the Excel through Glide...
Change Management step by step configuration
I want to configure change management using modern change for normal change type:what and all i need to configure?what should be the process and how should i do it?
walkup up: reason for visit
i created a widget page and make use of the following : i hard coded that when the user check in using scanning badge code or user id selection it will create an interaction using the code below . Some one made a change and now it is creating intera...
Resolved! Cancel RITM using Servicenow Scheduled Job
Hi Everyone,I have Jira where I have to do a scheduled job to cancel requested items stuck in approval for more than 30 days.I have executed the following script in background script it is running (the given ritm is getting rejected). When I executed...
Custom view for reference field
Hi Team, I have a requirement where I want to show custom view when we click on the reference field magnifying glass.As of now it is showing the view "sys_ref_list" but I want to replace with my custom view. I was using that reference field in the ca...
Transform maps
Create Transform map and load the data like in the excel sheet there are 10 rows data 1 to 5 Mandatory & 6 to 10 Non - mandatory. Any idea how to build the sample transform map script , exact code ?
How to create Collaborate button on sc_task table in Service Operation Workspace
Hi everyone,I need a collaborate button on sc_task table, but I can't find where I can add it. On incident table I have this button. Maybe someone can help meThank you
old notification url dynamic
I have developed a notification and scenario is I submitting a demand request 1 for 5 space. Once demand request get fulfilled now, I need trigger a notification. In that notification i need to pass space count from allocation table. example,in alloc...
RITM state is set to Closed Complete
Hi All, I have created a new stage and added in the workflow in a catalog task but the issue is when the RITM comes to the point where the catalog task activity is running, RITM state is being set to closed complete but the stage is working fine. No ...
| User | Count |
|---|---|
| 42 | |
| 17 | |
| 9 | |
| 9 | |
| 9 |
