To Rename "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)
How To Rename "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)
Forum Posts
Resolved! Platform analytics
Hi,I need to create a Performance Analytics widget that shows:Total Incident CountClosed Incident CountPercentage of Closed IncidentsI believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:How to create th...
Resolved! Jira On premise to servicenow integration via Webhook
Hello all, We are integrating Jira server and ServiceNow using Jira Spoke. We are using Mid server for connection. I Am able to create issue using JIRA spoke only by username + Password, If I give API token in password place it giving error as 'Unexp...
What's does the solid red circle with the horizontal white line represent in UI builder
Can someone explain what the solid red circle with the horizontal white line it represents in UI builder. This is at the top left side of the UI builder page when you want to select a page to work with. All I know is that I have add components to t...
Resolved! Configuration item - where do I see the knowledge base articles linked to a CI?
I created a couple of knowledge base articles linked to a certain configuration item. When I now open this CI in the CMDB, I would expect that the linked KB articles are shown somewhere here...but I cannot find them. Does anybody know how to see the...
Resolved! Stop flow execution when running Business Rule
We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values. We have used async BR and also used setworkflow(false). but still it is triggering the flow . we have success...
RTE Entity Operations : Set Min/Max is not Working
I was facing an issue that when I am using the Min value then it is giving me the minimum value, which is correct, but when I am using the Max value then why is it giving me the minimum value? See the Below Image
Rejected reason in a email
Hi,I hope this email finds you well. I am creating a notification (table: sysevent_email_action) that should be sent to a article's author when your material is rejected. I would like to add the reason of the rejection in the email body, but I do not...
On call trigger working only on assignment group changes
On call trigger rule working on assignment group changes and we want to trigger on priority changes as well . let say if incident priority changes from low to high then it should trigger ? how to configure this
Full-text search in a catalog item in the Service Portal
Which setting needs to be changed so that in the following environment:"/sp?id=sc_cat_item&table=sc_cat_item&sys_id=" (Service Portal), a variable (reference) that points to sys_user allows full-text search to work? For example, "Max Muster" should b...
with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports?
with Single ITIL role can reports ? If yes if ITIL user create reports also can edit his reports right?
Email client Template
In our case there is one DL from which the email is triggered within that DL, there are multiple DLs that received email but there is one DL that doesn't received email.My problem is that i cant find the DL i need to add that one DL so it can receiv...
How the order of catalog items decided in "sc_catagories_page" widget.
Hi All, In the "sc_categories_page"widget available in the service portal, there is one catalog item "xyz" which is visible at first place, but the requirement is to make this at last. I have checked the order field value of items, but widget is not...
Resolved! Hide x in mrvs
I want to hide 'X' in MRVS on on Load , the script available on community is not working .Does anyone have idea about it.
Resolved! Two parallel level approval
I have to create Two parallel level approval through workflow i.e. both generated at same time - however RITM cannot get created until both groups have approved and if anyone rejects then RITM should be cancelled. Can anyone please help me out. Thank...
