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Resolved! Referance field returns sys id need display name

I have a Record Producer for requesting the creation of a new employee (on boarding).   The Record Producer fires a workflow to create tasks associated with the process.   Information from the Record Producer is passed to the tasks via script (

stuartsisk by Kilo Explorer
  • 7105 Views
  • 7 replies
  • 1 helpfuls

Propose Standard change template

Hi Which role is needed for user's to propose change template. The user has ITIL role out of the box. The user is getting error when they click "Propose standard template" from the header.  "You are either not authorized or the cart in invalid". Than...

Navneet3 by Tera Expert
  • 458 Views
  • 3 replies
  • 0 helpfuls

Knowledge Article permisions

Hi All,Im very aware of the permissions on Knowledge Bases, so please dont direct me to that. Within a knowledge base I would like to restrict a specific article to a specific user (call it JohnU) or group (call it JackG). How can I do that?I have go...

jarrejo11 by Tera Expert
  • 377 Views
  • 3 replies
  • 0 helpfuls

Resolved! To create Regex for a phone number field

Dear All, Greetings !!! I have a requirement to create a Phone Number variable on a catalog item which is supposed to follow E164 format. Since E164 type is not available on a catalog item, I have created a Single Line Text type field, however, I am ...

Resolved! Can we highlight the variables on the catalog form

Hello Everyone,Is there any way or any method anyone knows to highlight the variables on the catalogue form which user has modified the variable values. For example,There is a variable Request For and based on that it's email and location got populat...

Atik by Tera Contributor
  • 379 Views
  • 1 replies
  • 1 helpfuls

Resolved! Requirements Gathering for Catalog Items?

I need to design several catalog items, however the clients don't have a clear definition of the workflow and variables. Whats the best way you have found to capture the requirements from the clients?  I am looking for best practice advise on this (t...

How to use a specific column from a custom table as reference

Hi guys, We created a custom table that we need to use on the catalog form as reference.This is the custom table and we need the column EQUIPMENT TYPE to appear as choices on the field in our catalog form EXPECTED OUTCOME:This is what I did on the va...

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Irene M by Tera Contributor
  • 498 Views
  • 2 replies
  • 0 helpfuls

Resolved! Instance Data Replication

Hi Team, The instance data replication feature and assess how we can use it to transfer all ticket data (such as CMDB, incidents, changes, and service requests) from customer current instance to our Dev instance. The main points to clarify are:Can we...

Akshay35 by Tera Expert
  • 1253 Views
  • 9 replies
  • 0 helpfuls

Resolved! Lookup Record in Flow designer IF no record found - how to go next?

Hello guys, the requirements is quire seems to be easy: If an Alert has come - > create an Incident. If on the same day same alert comes - > Update the Incident. So, I have an Alert rule creates Incident (using the OOB subflow cloned version of Creat...

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rexter1 by Tera Expert
  • 11654 Views
  • 7 replies
  • 20 helpfuls