What is the purpose of approver_user role?

Community Alums
Not applicable

What is the purpose of approver_user role?

is this role required if any approver need to approve the request through email option ?

what is the other impact if we didnt use approver_user role for approver ?

I assume this required only if the request need to approve through service protal 

Anyone can help to understand about this role ? 

1 ACCEPTED SOLUTION

Danish Bhairag2
Tera Sage
Tera Sage

Hi @Community Alums ,

 

What is the purpose of approver_user role?

- This Role is required for users to approve request in ServiceNow. Without this role the user will not be able to see any Approval request either in Portal View or Native(Backend) View.

 

is this role required if any approver need to approve the request through email option ?

- Actually no. If any person is approving any request via Email then this role will not come into the picture.

 

what is the other impact if we didnt use approver_user role for approver ?

Users will not be able to see any approval requests which are assigned to them in Native or Portal View

 

I assume this required only if the request need to approve through service protal 

- No. Its also required if someone needs to do it from native view.

 

Thanks,

Danish

View solution in original post

7 REPLIES 7

pratikalamkar
Tera Contributor

Hello,
Pls check below links will help you to understand the use of approver user role

https://www.servicenow.com/community/developer-forum/what-all-permissions-approver-user-role-grant-y... 

 

https://www.servicenow.com/community/developer-forum/what-exactly-does-the-approver-user-role-grant-... 

 

 

If my answer is helpful pls make make it helpful or correct!

Thank You,

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Community Alums 

 

 

A use case:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693426#:~:text=Use%20the%20approver_user%20role%20to,role%20requires%20a%20Fulfiller%20license.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

I’m trying to create a custom role and associated ACLs to provide access to the approval table. However, even after assigning the custom role to the user and removing the approver_user role, the approvals are not visible in the HRM To-do - Approvals tab.