What is the purpose of approver_user role?

Community Alums · ‎12-14-2023

is this role required if any approver need to approve the request through email option ?

what is the other impact if we didnt use approver_user role for approver ?

I assume this required only if the request need to approve through service protal

Anyone can help to understand about this role ?

Danish Bhairag2 · ‎12-14-2023

Hi @Community Alums ,

What is the purpose of approver_user role?

- This Role is required for users to approve request in ServiceNow. Without this role the user will not be able to see any Approval request either in Portal View or Native(Backend) View.

is this role required if any approver need to approve the request through email option ?

- Actually no. If any person is approving any request via Email then this role will not come into the picture.

what is the other impact if we didnt use approver_user role for approver ?

- Users will not be able to see any approval requests which are assigned to them in Native or Portal View

I assume this required only if the request need to approve through service protal

- No. Its also required if someone needs to do it from native view.

Thanks,

Danish

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pratikalamkar · ‎12-14-2023

Hello,
Pls check below links will help you to understand the use of approver user role

https://www.servicenow.com/community/developer-forum/what-all-permissions-approver-user-role-grant-y...

https://www.servicenow.com/community/developer-forum/what-exactly-does-the-approver-user-role-grant-...

If my answer is helpful pls make make it helpful or correct!

Thank You,

Dr Atul G- LNG · ‎12-14-2023

Hi @Community Alums

The role required by Approver users. Approver users can modify requests for approval routed to them. They also have all capabilities of Requesters. Note there is a fee associated with this role. Do not assign it to users without confirming your organization has the appropriate entitlement.

For users without an ITIL role that will need to do approvals in your environment then you may have a need for approver_user. In turn license.

A use case:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693426#:~:text=Use%20the%20approver_user%20role%20to,role%20requires%20a%20Fulfiller%20license.

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muhammadosama55 · ‎08-07-2025

I’m trying to create a custom role and associated ACLs to provide access to the approval table. However, even after assigning the custom role to the user and removing the approver_user role, the approvals are not visible in the HRM To-do - Approvals tab.

Anurag Tripathi · ‎12-14-2023

Check this

What exactly does the approver_user role grant you... - ServiceNow Community

What all permissions approver_user role grant you? - ServiceNow Community

-Anurag