What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?

Tara16
Giga Contributor

Hi,

What is the purpose of group LIC_USR_SET-ITSM Fulfillers? Why it is created automatically?

Thanks,

Tara

6 REPLIES 6

OlaN
Giga Sage
Giga Sage

Hi,

It's a part of OOB Subscription management, that keeps track of which users require a fulfiller license.

You can read more here

Tara16
Giga Contributor

Thanks For the Update.

Does it have any impact , in instance some of users got assigned this group automatically?

 

Thanks,

Tara

It might. You should check with your Servicenow sales rep to determine how it would affect your licensing.

Yes, users should automatically be assigned to it. I know their were issues with it being populated correctly. It was supposed to grab the users you had in user sets and convert it to a group. In my past job, they were all empty and it didn't work. Unless you read the release notes like a hawk line for line, I didn't catch this until after an upgrade. 

Found this that explains it more. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963107