After some digging and reading the docs site, there is nothing oob that would resolve incidents that are linked to a problem which is closed/risk accepted. Why would that not be something oob? ServiceNow intended the incidents to stay open or require...

This article is going to focus on using ServiceNow to manage the SAP Change Transport process through multiple instances. Overall the process is fairly simple and straight forward but I’ll elaborate more in the hopes that this helps someone out. We r...

Trying to test out the full order item to completed catalog process. I have a simple test with a few steps. Search Catalog Open Item Set values Order Item Query the Record  This ends with the REQ displaying on the screen. Our approvals are on the req...